Payment Administrator

Career Opportunity

Role Title

Payment Administrator

Purpose of role

Our customer service approach will be achieved through our dedication to service, our focus on performance and our commitment to personal accountability.

To be successful in this role, you will:

- Display high energy, passion, and a positive attitude
- Meet tight timelines under pressure while delivering quality service
- Own the results, share work experiences, and willingly seek and accept personal accountability
- Continuously learn about customers, their priorities, and their expectations
- Take ownership and responsibility for resolving customer concerns with every interaction
- Assign a high priority to customer service excellence and understands the value of customer satisfaction in driving success
- Be flexible, personally embrace change and commit to continuous learning
- Support the organization’s key priorities
- Demonstrate leadership, model customer service values and drive quality and process optimization

**Job Description**:
Key Responsibilities:
The Payments Administrator will administer and maintain all changes related to Pre Authorized payments (PAC) and Check payments for the U.S. marketplace.
- Manage, organize and update relevant data and information into the administration system (e.g. updating member’s banking information, reinitiating another draft from the members account etc.)
- Liaise with U.S. financial institutions, to resolve issues and to research and validate payment information provided by member.
- Communicate and correspond with members/producers regarding payment record revisions.
- Assess product guidelines to ensure changes meet legislative and corporate requirements.
- Review and process Notice of Changes received from U.S. Financial Institutions while updating member file information if required.
- Assist and support other team members as required during vacation, absences and peak workload periods.
- Create batch records and perform reconciliation activities.
- Achieve or improve on established SLA‘s, identifying opportunities for process improvements.

NOTE: Must be available to work rotating shifts between the hours of 8:00 am and 6:30 pm and provide coverage on some Canadian Statutory holidays.

Key Qualifications:

- Knowledge of Insurance Industry practices and products (e.g. Life and Annuities).
- Strong oral and written communication skills and the ability to build effective internal and external relationships.
- Ability to manage daily workflow to meet deadlines.
- Must be able to work independently, with little supervision in a team environment.
- Demonstrated problem solving and conflict resolution skills.
- Ability to multi-task and re-prioritize workload as required.
- Ability to work in a fast paced and ever-changing environment.
- Demonstrated ability to take ownership of any errors to ensure resolution.
- Able to balance high productivity with superior quality.
- Knowledge of Microsoft Office suite of products, specifically Excel.
- Demonstrated mathematical aptitude and strong data analysis skills with attention to detail and accuracy.
- Knowledge and understanding of Compliance regulations/guidelines relating to billing and collection processes. (e.g. audit, authorization requirements) is an asset.
- Knowledge of CRM and all Foresters legacy systems is an asset.
- Accounting diploma or related work experiences is an asset.
- Understanding of U.S. banking regulations and systems is an asset.

LI-Hybrid

Equal Opportunity Employment and Inclusion
- _at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves._
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- in advance of your appointment._