Debt Recovery Member Care Support

2 weeks ago

Mitchell, Canada UPLevel Full time

You may have never considered collections as a possible career choice; it may have not crossed your mind that **the position can be fun, compassionate and lucrative**. Join us here at UPLevel and see why clients consistently say we are changing the face of the industry. **Over 45 years of experience** tells us that extraordinary customer service, a competitive edge and a focus on employee happiness nets us the best results and an amazing work environment that our employees are proud to be a part of.

**Description**:
As a Debt Recovery, Member Care Support person you will have the opportunity to help consumers change their financial situation one conversation at a time. You will be working with a **team focused** on hitting performance goals and striving to provide the best service.

Using the telephone, computer and various resources you will be **contacting consumers to motivate payment** and educating on the importance of good credit. If you are looking to **a company that really cares about their employees** and you like a challenge this could be the career for you

You will have the opportunity to teach clients and customers how to transfer funds, access their accounts, as well a number of other things that may come up on a day to day basis.

**Position Highlights**:

- Uniquely positive work environment
- Opportunity for growth and advancement
- Ongoing professional development
- A foot in the door to a wide range of financial related roles within UPLevel

**Skills Required**:

- Extraordinary communication skills
- Agility and flexibility
- Goal and target focused
- Ability to multitask
- Proficient computer skills required
- Confidant and self-motivated
- Positive attitude / team player
- Customer service experience
- Banking experience especially within a credit union considered an asset

**Experience**:
**Previous collection experience considered an asset**. Training is also available.

**Company Highlights**:

- Nominated for Canada’s 10 Most Admired Cultures
- Named one of Canada’s fasted growing companies
- Short listed for Canada’s top 100 Employees
- Over 45 years in business

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Mitchell, ON: reliably commute or plan to relocate before starting work (required)

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