Lab Patient Technician

LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.
Consistently named one of Canada's Best Employers by Forbes, LifeLabs has also been recognized for having an award-winning Mental Health Program from Benefits Canada. The passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust. Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you.
Make a difference - join the LifeLabs team today

LifeLabs is currently looking for a Lab Patient Technician to join our team in Ottawa, Ontario.

As a Lab Patient Technician, you will be responsible for the specimen collection process, from greeting patients through to preparation of specimens for transportation. This is an important role in patient care and our business and will let you see the difference that you make in patients’ lives.

This is a Full -Time (Float) position for the PSC organization suitable for an individual with a flexible schedule and includes the opportunity to pick up additional shifts at other LifeLabs locations.

**In this role you will**:
Greet and request required information from patients, explain the specimen collection process, and ensure patients have followed necessary test protocol prior to specimen collection.
Perform phlebotomies, connect/disconnect Holter monitors, and perform ECG tracings.
Perform special test collections, such as medical/legal drug screens, paternity tests, and clinical trials, and complete related documentation.
Maintain client relationships, including responding to inquiries and following up on requests.
Complete data entry of required patient demographics, requisition information, and other information related to processing test results.
Prepare specimens for transportation and testing.

The right person for this role will be focused on great customer/patient service and be able to relate to patients and clients even in stressful situations. Some key qualities include empathy, flexibility, adaptability to change, and problem-solving skills. Other assets include:
Experience and interest in the healthcare industry
Customer service experience
Quick adaptability and attention to detail
Excellent communication skills
Good computer skills with a minimum typing speed of 40 wpm.
Ability to maintain the strictest standards of patient privacy and confidentiality.

We are looking for passionate individuals who share in the importance of our values: Caring, Customer Driven, Agile and One Team and can live these values with us every day.

At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.
LifeLabs is committed to providing a safe environment for our employees, customers, and the communities we serve. We have been a leader throughout the COVID-19 pandemic regarding health and safety measures and have always put our employees and customers at the center of every decision that we make. As an organization in the health care sector, we believe the COVID vaccination adds a layer of protection that complements the extensive and necessary health and safety protocols that we have taken to date. With this in mind, we currently require all LifeLabs employees, contractors, students and volunteers to be fully vaccinated.
LifeLabs operates under a distributed workforce model, where employee flexibility is a key priority. Further information will be provided during the interview process on what this means for employees.