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Front Desk Agent

3 weeks ago

Bedford, Canada Stardust Motel Bedford Full time

**Job Summary**

**Duties**
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently, utilizing multi-line phone systems to assist guests promptly.
- Provide information about hotel services, local attractions, and answer any inquiries guests may have regarding their stay.
- Handle reservations, cancellations, and modifications accurately while maintaining guest confidentiality.
- Address guest complaints or concerns with professionalism and resolve issues to ensure guest satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure that guest rooms are ready for arrivals.
- Maintain an organized front desk area, including managing supplies and keeping records updated.
- Assist in processing payments and maintaining accurate billing information for all guests.

**Requirements**:

- Previous experience in a front desk or customer service role within the hospitality industry is preferred.
- Strong phone etiquette skills with the ability to manage multi-line phone systems effectively.
- Excellent interpersonal skills with a focus on providing outstanding guest services.
- Must be available Sunday-Friday 3pm-11pm. Ability to work weekends and holidays as needed.
- Proficiency in using computer systems for reservations and check-in/check-out processes.
- A positive attitude, strong work ethic, and the ability to thrive in a team-oriented environment. Join us as a Front Desk Agent where your hospitality skills will shine and contribute to creating memorable experiences for our guests
- Cleaning and laundry duties also required

**Job Types**: Part-time, Permanent

Pay: From $17.00 per hour

Expected hours: 16 - 24 per week

Work Location: In person