Video Analyst

5 days ago

Mississauga, Canada Stealth Monitoring Full time

**Position Summary**

As our Video Analyst, you have an eye for detail and a passion for customer service. Stealth is growing rapidly and our Video Analysts are our point person when dealing with forensic investigation; communicating with ease amongst key customers and Stealth staff when problems arise.

**Duties & Responsibilities**
- Customer Service_
- Collect all details that pertain to Clients/Police request/investigation.
- Provide video evidence and still images to clients and police to assist in recovering lost or stolen items, liaising with the authorities when required.
- Investigate incidents and issues pertaining to client sites and report findings to Manager/Account Holders.
- Review and prioritize incidents based on urgency and value.
- Keep Clients/Account Holders informed of the status of all incidents, making sure that constant communication takes place.
- File and update incident logs as required.
- Internal/External Operations Management_
- Work closely with Stealth’s departments in resolving hardware/software issues as they pertain to client sites.
- Ensure all work is completed according to company standards in a timely manner while multitasking efficiently.
- Keep abreast with multiple in house and 3rd party software’s to process investigations effectively and efficiently.
- Provide proactive feedback to Management/Account Holders to improve overall client experience.
- Aid in the development of appropriate policies and procedures to support and improve service levels within the department.
- Ensure all actions taken are directly in compliance with the Company’s polices and/or any other regulatory act.
- Ad Hoc Work_
- Perform other duties as assigned

**Qualifications**
- Completion of a Post-Secondary degree or equivalent experience in a related industry.
- Several years of experience in a management capacity in the security or other related industry.

**Core Competencies**
- Ability to multitask in a fast-paced environment and manage specific projects in a detail-oriented manner
- Good working knowledge of MS office software
- Self motivated and committed to constant learning
- Ability to analyze and define problems and resolve them in a timely manner
- Good oral and written communication skills to support and train staff on technical matters, document policies and procedures, liaise with clients etc.
- Excellent customer service, communication and interpersonal skills to interact effectively with a broad range of internal and external parties, often under duress
- Strong organizational skills to set priorities and meet tight deadlines and competing demands
- Ability to maintain confidentiality
- Computer literate and excellent knowledge of video software’s
- Detail oriented to ensure that all work performed is of the highest quality and meets all internal and external policy and procedural requirements.

**Working Conditions**
- Office Setting
- Potential for Site Visits

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