Operations Specialist, Pharmacy Programs

**Operations Specialist, Pharmacy Programs (12 Month Contract)**:
Mississauga, Canada

Job ID JR0131757

Category Field Operations, Distribution Operations

Post Date Jul. 08, 2025

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

**Job Summary**:
**Specific Responsibilities**:
Specific Responsibilities generally include but are not limited to the following_:_
- Manage day-to-day operations for multiple pharmacy programs, including invoicing, KPI accountability, and data insights.
- Assist in the design of new pharmacy programs based on market needs and business objectives. This role demands a forward-thinking approach to integrate seamlessly into our existing Specialty Pharmacy infrastructure while fostering collaboration across multiple teams including Specialty Pharmacies, Kroll Central Maintenance team, National Billing team, and senior leaders.
- Improve pharmacy program operations through the implementation of standardized pharmacy program operations, services and technological solutions
- Collaborate with program managers and/or manufacturer clients to identify areas for process improvement and implement solutions to enhance operational efficiency.
- Lead new pharmacy program and pharmacy related patient support program projects and build understanding and consensus among teams
- Lead all privacy impact assessments (PIA) related to pharmacy programs, including all necessary documentation and execution of PIA recommendations
- Address client requests and case escalations, coordinate internal resources and communicate to external stakeholders
- Develop and maintain comprehensive documentation for all pharmacy programs, including policies, procedures, work instructions and training materials.
- Provide guidance and support to internal staff and external partners on program-related issues.
- Ensure compliance with relevant regulations related to pharmacy programs
- Execute timely pharmacy program invoicing, including pharmacy program billing validation, creating pharmacy program billing inputs, sales order approvals, PO management, and invoice back-up submissions
- Conduct data quality checks of pharmacy program reports received from Quebec participating pharmacies to ensure data integrity and accuracy
- Manage pharmacy program accounts receivable and budget reconciliation
- Monitor performance metrics for each program and develop strategies to address any underperforming areas.
- Stay updated on industry trends related to pharmacy programs
- Provide insights and reports on billing trends, system performance, financial impact of pharmacy program initiatives, and operational efficiencies to business partners and senior management.
- Support pharmacy system changes, such as CRM updates and user testing related to change requests, to drive technological capabilities, improve user experience, and advance pharmacy workflow
- Act as a resource for colleagues and business partners within Specialty Health; may direct the work of others without formal management responsibilities
- Explain the on-going status of pharmacy program project plans and services through the preparation of monthly management reports, including clear communication of risks and milestones with both internal and external stakeholders
- Ensure company policies and standards are at the forefront of all activities and decisions.

**Key Requirements**:
**Qualifications**:

- Bachelor’s degree in Business Administration, Healthcare Management, or a related field.
- At least 5 years of experience within a healthcare setting.
- Strong knowledge of pharmacy operations and regulatory requirements.
- Strong knowledge of Patient Support Programs services and the Specialty landscape.
- Excellent organizational skills and attention to detail.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
- Effective communication and interpersonal skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Advanced knowledge in performing data analysis using Excel, Access, or related tools.
- Knowledge of the pharmacy industry, pharmacy practice principles, pharmacy operations, and patient support programs.
- The ability to analyze complex problems, think critically, and propose innovative solutions is essential in this role

**Supervision and Communication**:

- ** Communication**: PSP, Manufacturers, INVIVA, Pharmacy, Auditors, Compliance & Legal team, Finance t