Office Assistant/scheduler

**Weekend Office Assistant/ Scheduler Position -In office (Sat/Sun)**

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We need a self-starter that isn’t afraid to jump in with an enthusiastic, flexible outlook. It is an opportunity to make a difference every single day in the world of health care and grow in this position as we grow as a company.

**Company Values**:

- Compassion: showing love, care, and sensitivity in consideration of the unique needs of our client’s staff members, families, etc
- Honesty: Exemplifying fairness, integrity, and ethical/ professional behavior.
- Respect: Treating people with dignity at all times.
- Teamwork: Working collaboratively to achieve our mission in a culture of safety and continuous learning.
- Reliability: Our clients count on us for their daily living needs.

**Personal Suitability**:

- Flexibility
- Accurate
- Team player
- Excellent oral and written communication
- Reliability
- Organized
- Ability to multitask
- Attention to detail
- Quick learner
- Physical and mental ability to carry on the duties of the position.
- Ability to work under pressure.
- Ability to take on a hands-on approach to deliver high-quality precise work.
- Ability to establish/maintain satisfactory work relationships with staff.
- Maintain confidentiality

**Office Assistant Responsibilities**:

- Answering phone calls from clients, staff, inquiries about our services, and providing great customer service. Relay phone telephone calls and messages.
- Professional communication skills: oral and written.
- Pleasant telephone manner.
- Ability to work on software and online tools.
- Ability to work effectively as part of a team and individually.
- Handling issues that staff and /or clients may need help resolving and are comfortable finding appropriate resolutions in a timely fashion.
- The ability to organize and prioritize tasks as they develop throughout the day is integral to this position.
- Providing data entry, filing, mail outs, and other administrative support as directed.
- Preparing client, staff, and assessment folders.
- Any other tasks required for daily operation needs.
- Ability to work without supervision once fully trained.

**Scheduler Responsibilities**:

- Home Support Scheduler is responsible for developing and coordinating home support service schedules for our clients.
- Monitoring, maintaining, and adjusting client and staff schedules as needed.
- Scheduling caregivers for clients and selecting caregivers who you feel are the best match for our clients.
- Finding replacement caregivers as needed by coordinating to fill shifts.
- Sending out openshift offers to appropriate staff for shifts as they come up and following through to fill those shifts in our scheduling system.
- Follow through notifying staff and clients of any scheduling changes and providing adequate notes in our scheduling system.
- Notify supervisor of daily task completion as part of follow-through.
- When scheduling caregivers with clients based on suitability, geographic location, and skills required.
- Assisting office to ensure all sick days, vacations, leaves of absences are scheduled accordingly and with accuracy.

**Qualifications/Experience/Knowledge**:

- Computer literate (experience with Mac computers an asset)
- Typing speed 40 wpm minimum.
- Experience with operating scheduling software/ doing scheduling for a business with several employees.
- Experience with dispatching is also an asset.
- Minimum of 2 years customer service/ dispatching/ scheduling experience preferably in a healthcare environment
- Must pass a Criminal Record Check

**Skills**:

- Ability to multitask in a fast-paced environment and the ability to prioritize highly important/time-sensitive tasks over other tasks that can be done later.
- Effective problem-solving, organization, and planning skills.
- Ability to manage time and prioritize multiple tasks.
- Ability to schedule unfilled shifts accurately and in a timely manner.
- Ability to effectively and professionally communicate to clients and /or their family members and other staff members on our team.
- Coordinate day-to-day and long-term staff scheduling.
- Answer staff phone calls and texts.
- Schedule and confirm appointments

**Hours of Work**:

- Weekends (Sat 8am - 4pm) Sunday (8:30am
- 4:30pm)
- Office located in Chilliwack

**Covid-19 considerations**:

- Our employees and client safety are of utmost importance to us Seeking Fully vaccinated individual to work in our office.

**Benefits**:

- Extended health care program (for staff based on hours worked once probation is complete)
- Dental care
- Vision Care
- Prescriptions

**Application Details**: