Medical Office Assistant/intake Support Clerk

Salary range: The salary range for this position is CAD $23.97 - $26.43 / hour Why Fraser Health?:
Fraser Health continues to be recognized as one of BC's Top Employers, are you someone who is passionate about making a difference in the lives of others?

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of 43,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

We have an exciting
**Casual** opportunity for
**Medical Office Assistant/Intake Support Clerk**
**s** to join our team at
**Maple Ridge Treatment Centre** located in
**Maple Ridge, BC.**

Effective October 26th, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

Come work with dedicated health care providers who are enthusiastic and committed to provide quality healthcare to our clients/patients/residents. We invite you to find out why more than 95% of new employees recommend Fraser Health as an excellent place to work. Work hard and have fun while you do it.

Curious to learn what it’s like to work here? Like us on
**LinkedIn** (fraserhealthcareers) for first-hand employee insights.

Detailed Overview: Performs a variety of clerical duties within the intake office such as receiving calls by operating a multi-line switchboard or phone, liaising with clients and clients' referral sources, scheduling appointments, following up on physician orders regarding referrals and diagnostic tests, initiating and maintaining client charts, entering client information including maintenance of electronic client case load, typing material utilizing word processing software, maintaining databases, and answering general intake/admission inquiries; interacts with staff and clients on issues relating to intake/admission. Responsibilities:

- Provides reception services by performing duties such as operating a multi-line switchboard or phone, registering new clients, booking appointments, following up on physician orders regarding referrals and diagnostic tests, answering/directing incoming calls for staff, taking messages, answering routine inquiries and providing information of a general nature regarding the clinic, receiving visitors, determining whether an emergent situation exists and referring to appropriate areas. Contacts other hospital/organizations to obtain information as required.
- Receives calls from referral sources and forwards referral packages as necessary; obtains client information and ensures receipt of appropriate medical records documentation required for admission to the program, requests additional medical records as required and enters client information from referral packages into system.
- Follows up on physician orders regarding referrals and diagnostic tests, initiates client charts, enters client information including maintenance of electronic client case load, answers general intake/admission inquiries.
- Completes documentation required for admission including recording assessment results.
- Liaises with the client and client's referral source regarding their file; requests additional documentation as required; liaises with the clinical addictions team regarding file assessment and admission selections.
- Schedules and confirms client appointments; facilitates funding sources and ensures funding is arranged prior to client's acceptance to the program.
- Collects data from various sources, enters data into computerized systems and ensures data is kept up to date. Gathers, compiles, and retrieves information as required and prints related reports.
- Answers general intake/admission inquiries by telephone and in person from a variety of sources and provides direction and/or general information about programs and policies.
- Assists medical department by performing duties such as tidying exam room and running reports.
- Operates office equipment such as photocopiers, shredders and fax machines and carries out minor maintenance such as loading paper, removing paper jams, cleaning glass, and changing toner cartridges. Refers further maintenance required to the Coordinator.
- Liases with staff of health care, mental health and social service organizations, as well as general practitioners' offices to provide program-related information.
- Performs other related duties as required.

Qualifications:
**Education and Experience**

Grade 12 plus completion of a Medical Office Assistant certificate plus one