Entry Level Service Scheduler

5 days ago

Edmonton, Canada Done Rite Fire Protection Inc Full time

**Field service scheduler**:
The Service Scheduler is an important position. This full-time position is the first point of contact for our valued customers. The Service Coordinator will ensure consistent customer service.

**Responsibilities**:

- Monitoring and organizing workflow for the field staff to ensure completion of assigned obligations within established criteria
- Creating work orders for quoted jobs, (and communicating work order scheduling and PO#’s for reference)
- Maintenance & Submission of Building Reports to Various Customer(s), Portals & AHJ.
- Coordinate quoted jobs
- Updating and maintaining the schedule & dispatch board(s) and Scheduling technicians accurately and efficiently
- Committing to the company’s health and safety culture
- Contribution to complete file administration as needed for the company’s activities
- Preparing files for auditing as well as changing any file problems, and updating customer billing notes as required
- Job journaling between work orders to correct errors when required
- Acquiring work orders for billing and filing any timesheets or other applicable paperwork as required
- Receiving and logging incoming client service concerns
- Ensuring that client issues are resolved expediently within the specified period

**Experience & Qualifications**:

- 1 - 2 years’ experience in a similar position
- Experience working with Building Reports Canada & Service Fusion would be considered an asset
- A self-starter, with emphasis in a team-oriented environment
- Written and verbal communication skills
- Flexibility
- Organizational skills
- Active listening and being open to making accommodations
- Organization and logistics
- Attention to detail
- Problem-solving and multitasking
- Intermediate level in Microsoft Excel, Word, and other Office products
- Experience working in a fast-paced environment, as well as a high degree of prioritizing and multi-tasking skills

Pay: $18.00-$21.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift

Work Location: In person

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