Property Claims Manager

3 days ago

Edmonton, Canada Peace Hills Insurance Full time

We currently have a fulltime position available for a Claims Manager in our Edmonton Claims department. Reporting to the Vice President, Claims, the successful individual will provide leadership and guidance to Level 1 and Level 2 Claims Advisors within the Property Claims Department, while cultivating and maintaining relationships with brokers and third party service providers. The Claims Manager shares responsibility in setting and supporting the strategic goals of the Claims Department.

**Primary Duties and Responsibilities**:

- Provide strong leadership while overseeing and managing Property Claims Advisors servicing Western Canada and the northern Territories.
- Carry out the full scope of management responsibilities to a team of claims professionals.
- Create an environment of continued learning, supportive relationships and effective communication.
- Ensure claims practices are in compliance with organizational standards, contractual obligations and relevant regulations.
- Provide guidance and mentoring to team members and ensure effective and ongoing training.
- Monitor, achieve, and maintain company service standards while ensuring the team adheres to the Company’s values and philosophies.
- Communicate with senior management on relevant issues such as CAT losses, large losses and reserve changes.
- Conduct file reviews and audits to ensure claims handling practices and procedures are being adhered to.
- Liaise with brokers and other external partners and parties, respond to customer enquiries with respect to claims decisions.
- Establish and maintain effective relationships with a variety of stakeholders including Brokers, Independent Adjusters, Peace Hills’ management group and employees.
- Develop various claims reports, conduct analysis, and make thoughtful recommendations based on analytics.
- Assist in department budget preparation.

**Required Qualifications**:

- Minimum of 10 years’ experience in the insurance industry, with minimum 3 years at a leadership level
- Experience developing and delivering robust training solutions
- Advanced knowledge of policy wordings and relevant legislation
- Expertise specifically in personal and commercial-lines property claims
- Post-secondary degree or equivalent combination of post-secondary education and experience
- CIP or FCIP designation
- Innovative, forward thinker able to manage multiple priorities
- Proven leadership skills
- Advanced written and verbal communication skills with the ability to deliver messages with tact and diplomacy
- Ability to present material and communicate in front of groups
- Strong analytical, problem-solving skills, and confidence in decision making
- Exceptional ability to build and maintain relationships
- Commitment to continuous improvement

**Working at Peace Hills**

Peace Hills understands that by reducing work-life struggles, individuals can enjoy a healthier lifestyle while improving productivity at work. Offering a collegial work environment and a work-life balance are just two of the ways we do this.

Application Deadline: March 03, 2025

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