Lease Portfolio Specialist

**Job Summary**

**What is the opportunity?**

**What will you do?**
- Provides after sales support to internal and external partners for any contract related details e.g. change of address, request for Bill of Sale, invoice copy, buy out quote
- Coordinating problem resolution with third parties
- Developing in-depth knowledge of organizational products and programs, as well as capabilities of team members within the department
- Uses in depth knowledge of product features, systems, policies, procedures and services of RBC Leasing products to identify specific client care problem sources through effective listening, probing, and clarifying, as well as, referring to appropriate department for resolution
- Analyzes operational problems; prepares written recommendations for changes and/or improvements. Applies complete knowledge, skills, and practices to perform assignments
- Resolves complex and/or unique issues drawing on past experience and product knowledge, escalating to management as required
- Makes outbound calls to internal/external partners to obtain clarification
- Mitigates against revenue leakage by charging respective fees for services

**What do you need to succeed?**

**Must have**:

- Excellent customer service skills and proven ability to manage conflict through to resolution and seek guidance from manager when needed
- Excellent organizational skills, ability to effectively manage time and priorities, and ability to solve problems by recommending alternatives
- Strong willingness and desire to learn and multi-task and work well within a team and independently
- Detail-oriented and able to understand the terms and conditions of the contracts
- Demonstrates RBC behaviours by having positive impact on business and individual performance in day to day activities with colleagues and partners by putting clients first, collaborating as partners, developing people, acting on our accountabilities, making decisions faster and prioritizing for greatest impact

**Nice to have**:

- Strong knowledge of equipment leasing, financing and ancillary documentation and credit policies
- Understanding of PPSA laws across the country
- Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work

**Job Skills**

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

**Additional Job Details**

**Address**:
5575 NORTH SERVICE RD:BURLINGTON

**City**:
BURLINGTON

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
PERSONAL & COMMERCIAL BANKING

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2025-06-10

**Application Deadline**:
2025-06-24

**I**nclusion** and Equal Opportunity Employment**

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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