Game Facilitator

1 week ago

Burlington, Canada Activate Games Full time

**DESCRIPTION OVERVIEW**

Game Facilitators at Activate work under the direction of the Store Leader and Team Leads. Key aspects of this position involve facilitation of the games, assisting customers at check-in, and ongoing upkeep of games and the facility.

Shifts can start as early as 9 am and end as late as 1 am. Availability must include a minimum of 2 weekday shifts and 1 weekend shift.

This is a part-time position. There are no direct reports for the Game Facilitator; however, they are instrumental in the success of the business and the customer experience.

**SUMMARY OF DUTIES AND RESPONSIBILITIES**

Game Facilitation
- Be professional in thought, language, and action.
- Exemplify excellence in facilitation, giving customers a great experience.
- Brief new groups thoroughly but concisely prior to the start of their experience.
- Observe customers in the gaming area and providing an explanation, if necessary.
- Participating with customers in games if needed to ensure customers have an excellent experience.
- Monitor and be attentive to game play, giving timely aid as necessary.
- Handling any malfunctions with support of the Supervisors
- Maintain a clean and comfortable work environment.

Check-In Facilitation
- Warmly greet customers when entering or leaving establishment.
- Verify appointment times and explain the check-in process.
- Handle Debit interact, credit, or gift card transactions with customers.
- Input goods and admissions and collect payments.
- Issue receipts, and wristbands.

Facility Maintenance
- Cleaning facility and washrooms as needed: dusting, vacuuming, using cleaning supplies, etc.
- Painting around main facility, as needed.
- Aiding Supervisor in checking inventory of merchandise.
- Resetting and disinfecting wristbands.
- Cleaning and disinfecting available lockers and lounge.
- Notifying supervisors immediately of game failures or malfunctions.
- Touching up equipment; gluing props, and other unskilled tasks.

**QUALIFICATIONS**
- 1 year of customer service experience considered an asset.
- Must be flexible and available to work evenings, weekends, and holidays
- Strong communication skills, multi-tasking, and time management skills.
- Must be a people person - energetic, friendly and outgoing, with the ability to command attention in a crowd of people.
- Must be willing to work various shifts starting as early as 9am and ending as late as 1am. Managers will work within given availability

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