High Support Transitional Housing Support Worker

**Role**:
Margaret's mission is to provide the continuum of housing and support services for women with mental illness through innovative programming, advocacy and education, which empowers them to build and reclaim their lives.

Reporting to the Program Director, the Relief Workers role is to provide support, life skills coaching and guidance to individuals living in the transitional housing program. She must collaborate in a warm and collegial fashion with team members including other employees, volunteers and clients, as well as, referral agencies to ensure successful and prolonged community integration and tenancy.

**Key Responsibilities**
- Provides supportive counseling and life skills instruction to clients on an ongoing basis
- Guides clients in the decision making process, helping them evaluate options and information; acts as a sounding board as required and assists with life goal setting
- Advocates for clients who require assistance
- Facilitates meetings with clients ensuring that discussions are respectful and provide a safe environment for raising concerns and questions
- Provides crisis support for clients assessing physical and emotional states to ensure a safe environment for all individuals; performs emergency first aid as required
- Manages conflict and provides one-on-one support to clients in need
- Monitors symptoms of illness and impact on functioning and continued community tenancy
- Performs routine finance and administration tasks including but not limited to: maintaining confidential files; completing forms; petty cash transactions
- Participates in ongoing learning and development as required
- Performs additional tasks and special projects as required

**Required Skills and Competencies**
- Experience working in a community agency or hospital environment as a support worker or social worker for 10years
- Experience working with individuals experiencing mental illness for 5 years
- Ability to work weekends and night shift mandatory
- Awareness of recovery principles
- Post-secondary education in social services, degree in social work, college diploma in social services with a specialty in mental health or equivalent experience
- Life skills coaching and crisis management
- A strong desire to contribute to a community based organization and the improvement of the quality of life for a marginalized community
- Excellent written and oral communication skills
- Superior interpersonal skills with a high level of social and emotional intelligence
- Ability to work with mínimal supervision and in a team environment
- Approachable and sensitive to the needs of others
- Able to lift and bend and perform light maintenance tasks

**Job Types**: Full-time (40 hours per week). Shifts are Monday, Tuesday, Thursday, and Friday 10 AM to 6 PM, Wednesday 12 PM to 8 PM

Margarets is an equal opportunity employer. Should you need accommodation for the interview process, please do not hesitate to reach out prior to your scheduled interview.

We thank all individuals for applying, however only those selected for an interview will be contacted. No phone calls please.

**Salary**: $15.50-$20.00 per hour

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

COVID-19 considerations:
All employees are required to follow organizational and public health guidelines related to COVID-19 including, but not limited to, wearing a mask in the workplace. All employees are required to be fully vaccinated.

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)