IT Learning Analyst

Our Approach
- At the heart of all we do is a commitment to the individual child. For over four decades, Calgary Academy (CA) has remained dedicated to creating an exceptional educational environment that fully embraces each student's unique learning profile, offering tailored pathways to their success. Our primary aim is to craft engaging, student-centred experiences that foster a deep-rooted love for learning in K-12 education. Our approach to teaching and learning is underpinned by our four pillars, a set of core beliefs, and the guiding principles of The CA Way, all of which empower a diverse range of learners to pursue lives filled with passion and purpose.

**About the Role**

Calgary Academy is seeking a dedicated and curious individual to join our IT and Educational Technology department for a** 4 -**8**month** internship this fall**.** This internship is an ideal opportunity for someone eager to explore the intersection of technology and education. While prior technical experience is a plus, a strong desire to learn and a commitment to delivering excellent customer service are the qualities we value most.

As an IT Learning Analyst, you’ll support frontline IT operations and help implement summer initiatives including technology rollovers, device deployment, and ongoing improvements to our technology plan. You’ll gain hands-on experience with both on-premise and cloud-based infrastructure including systems like Active Directory, Microsoft Entra, Mosyle MDM, PowerSchool, and more.

This is an on-site position offering $22 per hour, with up to 37.5 hours per week available working Monday to Friday from 8AM - 4PM. We are looking to have someone start on September 2, 2025. The role will be supervised by the Director of Technology for Learning and is contingent on grant funding.

**Highlights of Key Responsibilities**
- Provide excellent customer service to students and staff regarding technology issues and questions
- Participate in the IT Helpdesk by managing support tickets and triaging requests
- Assist with onboarding and deployment of new devices (iPads, MacBooks)
- Help inventory and audit school infrastructure and technology assets
- Develop simple, user-friendly how-to guides for students and staff
- Example Projects Include:

- Staffing the helpdesk and acting as the first point of contact for IT support
- Auditing technology systems and assisting with infrastructure inventory
- Preparing and deploying devices for incoming students and staff
- Creating end-user documentation and support materials

**Qualifications**:

- Currently enrolled in, and actively working toward the completion of, a post-secondary program in Information Technology, Education, or a related discipline such as Computer Science, Information Systems, or Educational Technology.
- A strong work ethic and commitment to learning
- Professionalism, adaptability, and a positive, team-first attitude
- Comfort working with K-12 students and staff with varying levels of tech proficiency
- The ability to build trusting relationships and create a safe, positive, and productive learning and working environment.
- Professionalism and agility.
- A willingness for continuous professional learning and integration of feedback.
- The ability to follow procedures, escalate issues appropriately, and contribute to a supportive, collaborative environment
- A clear Criminal Record Check including Vulnerable Sector screening
- Experience in the following areas would be considered an asset:

- Working collaboratively in a school or customer service setting
- Microsoft and/or Apple systems
- Researching and troubleshooting using knowledge bases and/or community forums (e.g. Stackexchange)

**Aligning Values**
- A resume that demonstrates your skills and experience
- A cover letter that highlights how your skills and experience align with the Calgary Academy’s mission and vison in your cover letter. Share what connects you to our meaningful work and express what your aspirations are for personal career growth.
- In the spirit of reconciliation, we acknowledge that we live, work and play on the traditional territories of the Blackfoot Confederacy (Siksika, Kainai, Piikani), the Tsuut’ina, the _Îyârhe_ Nakoda Nations, the _Otipemisiwak_ Métis Government of the Métis Nation within Alberta District 6, and all people who make their homes in the Treaty 7 region of Southern Alberta._