Customer Care Representative

2 weeks ago

Edmonton, Canada WeKnowTraining Full time

We Know Training _is a rapidly expanding technology leader in the online regulated training space, with opportunities for meaningful career growth._

We Know Training is searching for a well-rounded Customer Care Representative who has outstanding customer service professionalism alongside efficiency in troubleshooting, problem-solving, and learning various technology platforms. We’re looking for a strong communicator with excellent written and verbal skills, who can work independently and as a part of our Customer Experience Team.

Your Opportunity

As a Customer Support Representative, you will provide a world-class customer experience to our customers using your people skills, tech-savvy, keen problem-solving abilities, and impeccable attention to detail. You will make a positive impact in the lives of millions of learners who are ready to improve their quality of life through adult education.

**Responsibilities**:

- Provide a support experience that is concise yet compassionate.
- Communicate with clients without the use of scripts to troubleshoot and solve problems.
- Collaborate with the team members to improve our internal and external knowledge base.
- Practice optimism and positive language.

**Qualifications**:

- Expert in troubleshooting, navigating technical environments, and figuring out how things work.
- Strong verbal and written communication skills in English; fluency in French is an asset
- Excellent interpersonal skills with a proven ability to work with cross-functional teams
- Effective time management skills that help prioritize multiple issues in a fast-paced environment
- A front-line virtual customer service experience is strongly preferred
- Passionate about customer-focused service and willing to go the extra mile to create customer delight
- Ability to work independently

Why We Know Training

We Know Training is a full-service, go-to provider of credentialed online training. We offer everything needed to build, deliver, and distribute online training in regulated and public-serving industries. We are fast-moving and growth-oriented company, with an aggressive 10-year outlook. Your teammates are creative, smart, and curious, and your career trajectory here will have almost limitless growth potential.

Perks
- Flexible work program offering fully remote, hybrid, and full-time office (Edmonton, Cambridge or Toronto) options
- 100% medical and dental premiums employer paid
- Life insurance
- Disability insurance
- Employee Assistance Program
- Flexible working hours
- Flexible paid time off program
- Casual dress environment
- Fun company culture
- Growth potential

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