Customer Care/account Representative

**Why Join Us?** At CARMA, our vibrant culture is the foundation of everything we do, fostering connections and ensuring employees feel valued, engaged, and part of a supportive community. Founded in 1977, CARMA was the first Measurement Canada-approved supplier of electronic submetering systems, installing over 350,000 meters nationwide, with more than 150,000 suites under contract. We provide submetering systems, billing services, and data for cost recovery and sustainability reporting across Canada, with offices in Lindsay, Toronto, Calgary, Edmonton, and Vancouver. Proud to be Great Place to Work certified, we are committed to Diversity, Equity, Inclusion (DE&I), Environmental, Social, and Governance (ESG) principles, and Corporate Social Responsibility (CSR). With a robust benefits package, we create an environment where employees can thrive both personally and professionally. Our core values of accountability, teamwork, customer-centricity, respect, and excellence guide us in every decision and interaction. If these values align with yours, CARMA could be the perfect place for your next career move - where we encourage growth, prioritize collaboration, and celebrate success together. Here’s what you can expect as part of the CARMA experience: - **Competitive Salaries**: A rewarding structure based on experience and performance. - **Company-Wide Annual Salary Increase**: Recognition of your contributions through annual salary adjustments. - **Comprehensive Benefits Package**: Including a healthcare spending account, dental and prescription drug coverage, life and disability insurance, an employee and family assistance program, and more. - **Paid Sick Leave**: Your health matters. We offer paid sick leave so you can rest and recover without financial worry. - **Paid Personal Leave**: Maintain work-life balance with paid personal leave for family time, appointments, or self-care. - **Additional Vacation Leave**: Additional days off to help you relax, recharge, and maintain a healthy work-life balance. - **Wellness Week**: A dedicated time to focus on health and well-being. - **Investment in Tools & Resources**: We invest in the latest tools, technology, and training to support your success and professional growth. - **Professional Development Support**: We provide resources and allowances for ongoing learning and career growth. - **Employee Engagement Program**: Initiatives designed to keep employees involved, motivated, and connected. - **Team-Building Activities**: We regularly organize activities that promote creativity, collaboration, and unity, building strong, trusting teams. - **Monthly Company Lunches**: A time to unwind, enjoy great food, and strengthen relationships with colleagues, celebrating both work and personal milestones. - **Quarterly Townhall Meetings**: We value open and transparent communication. These meetings keep everyone informed, encourage discussions, and include training sessions to support continuous learning. Plus, our "Ask Me Anything" sessions allow for direct interaction with leadership. - **Volunteer and Community Involvement Opportunities**: CARMA supports employees who want to give back to their communities through service. - **Employee Referral Program**: Rewarding employees for helping us grow the team with successful referrals. - **Employee Recognition and Awards**: Celebrating achievements and outstanding contributions across the company. - **Work from Home Flexibility (as applicable)**: Offering a balance between remote and office work. If you’re passionate about delivering exceptional customer experiences and thrive in a dynamic, team-oriented environment, we have an exciting opportunity for a **Customer Care/Account Representative** to join our team in **Lindsay, ON**. Our core business hours are from 8:00 AM to 5:00 PM, Monday to Friday (may vary depending on the role). This role is perfect for someone eager to make a meaningful impact, build strong relationships with clients, and contribute to innovative solutions in customer support and account management. **General Description**: Under the general direction of the Chief Executive Officer, the Customer Care/Account Representative will be responsible for the care of all Customer inquiries, requests and concerns. The Customer Care/Account Representative will be current with government regulation, rates and billing practices to be able to respond in a professional manner to customer concerns. The Customer Care/Account Representative is well organized and will perform all administrative duties in a timely and accurate manner to ensure customer information is maintained within the billing system. **Characteristics, Features, Requirements**: This position requires expertise in all aspects of Customer Support. You will be expected to deal directly with Carma’s customers, including Property Managers, condominium board members, and developers, Carma sales representatives and CARMA technicians. You will also d