Journeyman/woman Technician

Job description

**_Job Description:_**

As a key member of the Silverhill Acura team, the Technician brings to life the Acura Concierge Experience. This position reports to the Service Consultant, Service Manager, and/or Assistant Service Manager.
The Technician is responsible for working attentively in maintaining, repairing, and servicing customer vehicles to ensure safety and customer satisfaction as well as overall department success. A key objective of the Technician is to create brand loyalty.
The Technician is an excellent communicator and expert listener and is a master at executing each element within the Service process. The Technician is results-oriented and has an eagle eye for “the details.” They continually work at becoming a Product Knowledge Expert and strive to provide each customer with a flawless and top-notch service experience.
The Technician is focused on upholding the Acura values and brand standards to create an unparalleled customer experience in the service department.
As a team player, the Technician strives to develop collaborative relationships throughout the dealership.

**_Job Responsibilities:_**

Be detail and task-oriented
- Perform vehicle maintenance and repairs.
- Diagnose the source of any malfunctions and perform repair.
- Examine vehicles to determine if additional safety or service work is required.
- Provide written, prioritized quotes for necessary additional work.
- Explain procedures and repairs directly to the Service Advisor.
- Perform road tests.
- Perform safety inspections.
- Review and analyze actions regularly to determine how to better utilize time and plan more effectively.
- Encourage compliance with applicable laws and regulations.

Be a strong communicator
- Greets all customers warmly.
- Update the Service Consultant throughout the service process (eg. when there is an issue, when the car goes to detailing for a car wash, when the work is completed).
- Using strong written communication skills, clearly and concisely document findings throughout the service process.

Commit to the Acura Brand
- Complete the training offered by Acura Canada.
- Stay up-to-date on the Acura training program.
- Possess a strong product knowledge.
- Possess a strong aptitude of technical/mechanical repairs.
- Be knowledgeable about new features and updates.
- Be a champion for delivering excellent service 100% of the time.
- Actively maintain the cleanliness of personal and team workspaces.
- Maintain a high level of professional appearance.

Develop and maintain full knowledge about the Industry
- Keep up to date with products, accessories, prices, and key features of major competitors.

**_Skills:_**

Strong aptitude of technical/mechanical repairs.
Strong product knowledge.
Excellent interpersonal skills with an upbeat and engaging attitude.
Excellent verbal communication with a pleasant demeanor.
Excellent time management skills.
Excellent customer service skills.
Effective written communication skills.
Organized and an attention to detail with the ability to document customer needs.
Ability to work in a team environment to achieve common goals.
Flexible and open to change; take on special tasks as needed.
Ability to manage customer complaints and to solve difficult problems.
Results-oriented and accountable.
Able to operate manual and automatic transmissions.
Basic computer skills.

**_Education & Experience:_**

College Diploma or Trade School Certificate in Automotive Studies, or equivalent.
Strong product knowledge.
Strong aptitude of technical/mechanical repairs.
Valid Automotive Service Technician (AST) Certification of Qualification, Class A.
Ozone depletion certificate.
Valid Driver’s License for province of employment.
Ideally two (2) years minimum as an Automotive Service Technician.
One (1) year Acura or Honda product experience.
Dealership experience preferred.

**_Required Qualifications:_**

Must meet company's requirements for employment
Ability to read and comprehend written instructions and information
General mechanical skills
Must have a valid driver's license
Ability to drive manual transmission vehicles
Professional appearance
Manual dexterity, good judgment and ability to operate power and hand tools and other types of machinery safely
Demonstrated customer service skills

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Disability insurance
- Extended health care
- Life insurance

Schedule:

- Day shift
- Weekends as needed

**Experience**:

- automotive technician: 3 years (required)

Licence/Certification:

- Drivers License (required)
- Journeyman Certificate (required)

Work Location: In person