Returns Team Lead

JOIN OUR TEAM

Metro Supply Chain (MTH) is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.

**RESPONSIBILITIES**:

- Oversee end to end Reverse Logistics (RVL) processes for product freight in compliance with Metro National & hub specific Standard Operating Procedures (SOP).
- Create bill of ladings for appropriate return orders to the designated vendor.
- Complying to strict scheduling with the vendors to acquire the appropriate RMA.
- Actioning industry and organizational best practices, determine value and action change directives to gain efficiencies in transportation and warehousing.
- Maintain warehouse cage lists by client SOP standards.
- Lead process for loading returns, staging and proper tagging and ensuring the staging lines for products are audited and tagged.
- Coordinate communications effectively with internal and external clients.
- Monitor the returns area, organize products and allocated areas for offloading.
- Responsible for organizing product returns into designated warehouse sections and stage accordingly.
- Monitor team trailer loading audit protocol for all outbound products.
- Using Airtable to track, review and update daily delivery returns and inbound product feeder hubs.
- Monitor Asset Tracker updates and maintain record accuracy.
- Leads all RVL inventory processes to ensure the product availability for vendor shipments and to ensure compliance with the organization’s RVL procedures and mandates.
- Create and manage solutions for RVL inventory capacity issues.
- Maintain targets, objectives and goals throughout the warehouse and driver return process.
- Implement and supervise safe practices and ensure all are compliant with warehouse procedures and delivery return processes.
- Assist in escalated RVL issues.
- Ensure end of day checklist is completed and actioned.
- Send end of day report to Operations Supervisor at the end of each operating day.
- Complete shift briefings to ensure the effective communication of relevant information to department team members.
- Provide daily feedback to team members through coaching and performance reinforcement and assist with team training and development.

**EDUCATION**:

- College or relevant professional experience in lieu.

**EXPERIENCE**:

- Previous experience as a Warehouse/Logistics Lead or similar/equivalent leadership position.

**COMPETENCIES**:

- Customer Centricity
- Fostering Culture
- Collaboration
- Problem Solving & Decision Making
- Managing Through Change
- Developing Self & Others
- Planning & Results Orientation
- Communication
- Always Improving Mindset
- Business & Financial Savvy

Why Join Us
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.