Casual - Security Guard - Toronto Eaton Centre

Casual - Security Guard - Toronto Eaton Centre
**Position**: Security Guard

**Site**: CF Toronto Eaton Centre
- 220 Yonge St, Toronto, ON M5B 2H1. Must be flexible to be sent to other CF sites in Toronto, Downtown, Etobicoke, and Mississauga (travel required)**

**City**: Downtown Toronto

**Status**: Full-Time

**Hours: 8 - 12 hour shifts - Days / Nights - Times will vary**

**Pay Rate**: $17.50/hr - Site Dependent
- This position requires travel and working at multiple different sites. The rate is Site dependent.

**Mandatory 4-day virtual and in-class training at our Etobicoke office**

Working assigned shifts, you will be responsible for completing investigations and incident reports. You will be expected to perform constant patrols and interact with tenants and members of the public to provide direction and promote good customer service while providing a security presence. Respond to all emergencies and take the lead role in all incidents involving violent individuals. You will be required to conduct arrests, enforce mall rules, and remove undesirables from the property.

**Available to travel to **_Toronto Eaton Centre
- _**_220 Yonge St, Toronto, ON M5B 2H1._** Must be flexible to be sent to other CF sites in Toronto, Downtown, Etobicoke, Mississauga**

**Duties & Responsibilities**:

- Must be willing and able to commute and travel to multiple site locations around the Downtown Toronto, Etobicoke, Mississauga area
- Response Security - support security team to fill open positions/shifts
- Support daily security operations
- Must be willing and able to commute and travel to multiple site locations
- Maintain compliance with and enforce property standards, rules, and regulations in a reasonable manner
- Able to use tact and diplomacy in dealings across a range of settings and situations
- Respond to medical emergencies and provide first aid, CPR, or AED support until medical professionals arrive
- Ability to maintain and enforce access control procedures
- Solid understanding of emergency and standard operating procedures
- Deal with trespassers and unauthorized persons found on the property, fairly and safely, by enforcing the Trespass to Property Act
- Assist with Fire & Life Safety inspections
- Maintain a detailed memo book and prepare incident reports on all matters dealt with using CF's standard report-writing program
- Conduct periodic patrols of the property either by foot or by vehicle.
- Investigate incidents and occurrences
- Draft detailed incident and occurrence reports
- Maintain the peace, safety, and security of all patrons, and clients on the property
- Monitor CCTV surveillance systems
- De-escalate emergency / crisis situations
- Assist emergency and law enforcement personnel
- Access control, line management, customer service
- Assist with daily operations as needed/required or directed.
- Other duties as outlined by management

**Qualifications**:

- Must be willing and able to stand, walk, and patrol by foot and vehicle for extended periods (8-12 hours)
- Must demonstrate a high degree of professionalism
- Must have at least 1 year of mall security or relevant experience
- Must be willing and able to provide a recent and valid vulnerable sector check, criminal background check, and driver's abstract as required.
- Must have strong verbal and written communication skills
- Must have a strong command and fluency in the English language both written and verbal
- Must be able to work in a fast-paced dynamic environment both indoors and outdoors as required.
- Must be able to handle stress and pressure and make a sound decision under duress
- Must be conformable working in a busy highly populated area
- Must have a clean driver abstract
- Must demonstrate high attention to detail / observational awareness
- Must demonstrate strong interpersonal skills and emotional intelligence and the ability to work productively and efficiently in a team

**Prerequisites**: At the time of the interview, applicants must be able to produce proof of completion of the following:

- **_ Must have a valid Ontario Security Guard License_**:

- **_ Must have a valid WSIB Approved First Aid & CRP Level C_**:

- **_ Basic Security Training_**:

- **_ Fully Vaccinated against COVID-19 - 2 doses min_**

IND1

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.