Mentoring Coordinator

**Mentoring Coordinator - 2SLGBTQ+ match support**

**Term**:One-year contract

**Reports To**: Director, Programs and Community Partnerships

**Position Summary**: The Mentoring Coordinator is responsible for monitoring, maintaining and supporting community and site based mentoring matches to ensure the healthy development of the relationships. The Mentoring coordinator would be the main contact for the PRISM program, and responsible for the intentional support, community partnerships, and group events for 2SLGBTQ+ matches. The Mentoring Coordinator provides supervision and support to children, caregivers, and volunteers, as well as community and site based partners, who are involved in mentoring programs. The supervision of matches is guided by Big Brother Big Sisters of Canada (BBBSC) National Standards, and the focus is to meet the overarching goals of Big Brothers Big Sisters of Ottawa (BBBSO). The goals of BBBSO are to create and maintain a variety of relationships through implementing mentoring programs within the community. The Mentoring Coordinator will work within the guidelines, policies and mission of BBBSO, and will be accountable and responsible for specific projects as assigned.

**Duties and Responsibilities**:
**Matching and Casework Support**
- Create and support community and site based mentoring matches for the children, caregivers and volunteers on a given caseload;
- Conduct match supervision including:

- Facilitation of match meetings;
- Follow-up in person visits;
- Facilitation of match closures;
- Handle concerns; and,
- Facilitate group engagement.
- Ensure all BBBSO standards/policies/procedures are being met including child safety;
- Encourage and support the caregivers of the children seeking support from BBBSO;
- Ensure all clients, volunteers and partners are informed of any pertinent agency information such as group programs, change of policy, change of address etc.;
- Manage inquiries from youth, volunteers, caregivers, site based and community partners;
- Recruit potential mentors; conduct interviews; and inform volunteers of their acceptance or rejection;
- Keep site based partners and community partners informed of any changes to the program;
- Conduct, facilitate and organize program specific training for volunteers, including Safer spaces and Child Safety for volunteers;
- Maintain frequent contact with all partners throughout the program length;
- Monitor matches as per National Standards, providing resources and support;
- Participate in Match Making meetings to make recommendations on mentors and mentees for community based matches;
- Coordinate referrals and opportunities for match participants such as scholarships; and,
- Conduct interview assessments for families/caregivers.

**Documentation and Required Reporting**
- Complete all required paperwork and database entry for mentoring matches according to BBBSO and National Standards; and,
- Submit required documentation on a monthly basis including timesheets, expenses, statistics etc.

**Program Focus**
- Maintain an overall working knowledge of all the mentoring programs in the BBBSO agency;
- Keep updates on new processes, procedures, forms and standards of BBBSO and BBBSC;
- Gather and maintain relevant resources to be used by children, volunteers, families, and caregivers involved in mentoring programs; and,
- Create new activities and ideas to engage mentoring matches that support the mandate of the mentoring program (i.e. low-cost-no-cost activities for traditional matches, activity ideas for In School Mentoring matches).

**Networking**
- Liaise with site based partners and community organizations to create and maintain partnerships and volunteers that address the needs of children and caregivers and the mentoring programs associated with BBBSO;
- Work with existing program partners to provide valuable mentoring programs to the children and families;
- Build relationships with site partners, volunteers, other agencies and community businesses to engage them in assisting with the needs children and caregivers;
- Coordinate with 2SLGBTQ+ community partners, such as Ottawa Rainbow Services Network and Capital Pride to support PRISM matches.
- Participate in BBBSO agency related activities involving children, families and volunteers in the mentoring programs (i.e. group activities, Annual General Meeting, recognition events, special events, holiday hampers, etc.).
- Be a registered member of United Way/Centraide Ottawa Speakers Bureau;
- Act as a BBBSO agency ambassador representing and modeling the values of the agency;
- Promote agency to community, including information sessions, community fairs, identify areas for program expansion; and,
- Participate in relevant child/youth community networks or committees as required.

**General and Administrative Activities**
- Work cooperatively with BBBSO coworkers with a team based focus;
- Provide regular reports to the Manager or Director such as monthly statistics