Dock Supervisor

3 days ago

Richmond, Canada Western Canada Express Full time

**Job Description - Dispatcher (Western Canada Express)**

**Title**

Dock Supervisor

**Reports To**

Operations Supervisor

**Summary**

The Dock Supervisor is responsible to manage the operations, provide leadership and direction to the dock staff. The Dock Supervisor will need to also dispatch the drivers, route bills and plan the deliveries for the following day. The role includes providing support in a fast paced, high call volume office environment and will assist in completing operational and data entry tasks as necessary in a timely and accurate manner.

**Core Competencies**
- Customer Focus
- Communication
- Energy & Stress
- Team Work
- Quality Orientation
- Problem Solving
- Accountability and Dependability
- Operating Equipment
- Ethics and Integrity

**Job Duties**
- Schedule and dispatch trucks, rail cars, and ocean shipments with goal to book the most timely service possible
- Direct the pickup and delivery activities of drivers
- Provide accurate directions for pickup and delivery services
- Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to requests, specifications, or needs
- Relay work orders, messages, and information to the dock crew and or drivers
- Track shipments from pickup through delivery for accurate, up-to-date information can be provided regarding any shipment
- Oversee all communications within specifically assigned territories.
- Advise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards
- Monitor personnel and/or equipment locations and utilization in order to coordinate service and schedules.
- Arrange for necessary repairs in order to restore service and schedules.
- Manage a real-time transportation database reflecting rates, equipment, origin/destination pairs, fuel surcharges, carrier insurance, etc
- Receive and process transportation requirement requests from customers
- Adhere to corporate and departmental policies and procedures
- Performs other duties as required

**Requirements**:

- High school diploma or GED
- College program in logistics or equivalent business related experience preferred
- Transportation industry knowledge and experience an asset (i.e. shipping/receiving, scheduling, freight negotiations and regulatory requirements)
- Advanced computer skills - Outlook, Excel, Word
- Knowledge of the GVRD (Routing, traffic flow etc)
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Able to work well under pressure
- Flexible, able to deal with change
- Strong attention to detail
- Very organized, with excellent multi-tasking and problem solving skills
- Excellent customer service/communication skills
- Strong work ethic and positive team attitude

**Working Conditions**
- Manual dexterity required to use desktop computer and peripherals
- Overtime as required

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00-$65,000.00 per year

Additional pay:

- Overtime pay

**Benefits**:

- Extended health care

Schedule:

- 8 hour shift

**Experience**:

- dispatching: 1 year (preferred)

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