Orders Specialist

**Why Join AML?**At AML, we’re not just building ocean-sensing technology — we’re building a team that’s bold, curious, and driven to make a difference. Our people aren’t spectators. They roll up their sleeves and dive in, committed to solving real-world challenges from seabed to surface. It’s not just us saying it — our team rates us 4.7/5 on Glassdoor, and our employee net promoter score sits at +62. That’s not just good — it’s exceptional.Why do AMLers stay and grow with us? Five reasons come up again and again: our culture, our people, our growth trajectory, our transparency, and our workplace flexibility. We foster an environment where your ideas matter, your work has impact, and your career can thrive.Interested? Good. Because what we do is pretty extraordinary. AML designs and manufactures high-performance oceanographic instruments used by customers on every continent. From Arctic expeditions to tropical deployments, our gear helps scientists and engineers explore, understand, and protect our oceans.

Sound like your kind of workplace? Read on to learn more about our current opportunity.

**Summary**:
Are you passionate about meeting customer needs? Do you thrive on the challenge and responsibility of organizing international shipments? As an Orders Specialist, your dedication to nurturing exceptional customer experiences is key to our brand. The care you place to ensure every order is processed and shipped promptly and accurately helps to set us apart.

**Responsibilities**:

- Process orders and communicate order status to customers.
- Generate all paperwork required to process and ship an order.
- Respond to customer order and shipping status inquiries, using professional language that is clear and concise.
- Maintain a constant focus on customer satisfaction.
- Be responsive to the needs of internal and external customers. Expectation is that customer requests are responded to within a business day.
- Troubleshoot and resolve stuck shipments.
- Ensure records are accurate and timely.
- Contribute to improving order processing and shipping effectiveness, and other improvement opportunities.
- Communicate procedure discrepancies to your Supervisor.
- Assist team members with training, troubleshooting, and meeting weekly goals.
- Can distinguish symptoms from root cause.
- Be proactive in raising any health and safety concerns and and assist with resolution.
- Hold yourself and others accountable for adhering to safe work practices.
- Promotes AML's culture and support team members.
- Cross train and backup other positions needed.
- Maintain a Lithium batteries TDG certificate.
- Other duties as required.

**Qualifications**:

- A certificate related to logistics or business administration is preferred.
- Experience with import/export documentation, regulations, trade agreements, and commercial invoices is an asset.
- Customer facing experience is an asset.
- Meticulous with a high level of attention to detail and accuracy.
- Can use a computer effectively and interact with various software programs.
- Experience with ERP systems is an asset.
- Good emotional intelligence
- Can communicate effectively in a clear, concise, and professional manner; both written and verbal.
- Ability to troubleshoot issues.
- Aptitude for process improvement, and can distinguish what adds value.
- Can visualize steps and sequencing.
- Embraces change with excitement and passion.

Pay: $50,000.00-$60,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- Vision care

Schedule:

- Monday to Friday

**Experience**:

- logistics: 1 year (required)

Licence/Certification:

- work permit in Canada (required)

Work Location: In person