Marine Technician

The Power Garage Family is looking to Grow

We are searching for a certified Marine Technician with a 435B ticket. We are looking to add a hard-working individual to our experienced team.

15 Years ago The Power Garage started out as a small family run motorcycle dealership. We have since grown into a multi-dimensional outdoors store. We are a one stop shop for all recreational enthusiasts. Helping families create memories is our core goal. We are looking for passionate team members who are hard working and looking to join a fast paced retail environment. Customer experience and service is our number one priority.

In the position of the service technician at The Power Garage we expect premium customer service in all business dealings. Our main goal in this position is to translate the customer wants and needs into our service department processes meeting and exceeding their expectations. We strive to be the best in the industry, so every service customer refers our services to the next person looking for service, parts, or sales.

Ability to complete marine engine diagnostics

Ability to complete boat and engine PDI's

Ability to repair and replace marine engine parts

Ability to install marine boat accessories

Ability to install outboard motors and properly hook up rigging

Ability to utilize diagnostic tools from suppliers

Schooling available (Yamaha University, Mercury University, Evinrude University)

**Summary Description**

Direct responsibility for servicing, detailing and conducting work on all customer and dealership products.

**Key Result Areas**
- Service Department Operations
- Maintain a collaborative working relationship with other dealership departments
- Customer service

**Major Duties and Responsibilities**

**1) **Technician - Shop Floor**
- Conduct Service, Repairs and any other customer requests to customer and dealerships products.
- Maintain a Clean and organized working environment.
- Assist in diagnosing vehicle defects and inform Service Manager of work content
- Upsell service work by providing excellent diagnosis work on all units prior to customer delivery.
- Fill out and perform Unit Trade In Evaluation Forms.
- Fill out all required documents and forms when performing service work.
- Help unload all incoming shipments for all departments.
- Enroll and actively pursue Apprenticeship schooling and programs.
- Move all outside displays in and out of compounds and service department at start and end of shift.
- Ensure 100% customer satisfaction on all service or maintenance job.
- Complete all service work by cleaning and detailing customer’s units before delivery.
- Follow Dealerships 400% rule.
- Pursue in all efforts to ensure proper dealership experience for the customer.
- Assist and support overall company policies and procedures and support the dealers philosophy.
- Able to work cross-functionally with all departments.

**2) **Service Department Targets**
- Understand and acknowledge weekly Service Department Goals and Targets
- Actively pursue to meet and exceed the weekly targets
- Follow up each week with previous weeks targets and actual performances. Act accordingly to these targets and performances, to ensure profitable operation of the service department.

**3) **Customer service**
- Ensure high levels of Customer Service.
- Understand the customers’ needs and wants and perform your work to meet or exceed their expectations.
- Maintain a quality assessment and improvement program to assure high quality service to all customers.
- Ensure that the delivery of any vehicle is an “EVENT” that will endear the customer to the dealership.
- Demonstrate commitment to the dealership’s philosophy of quality service to all customers and acts as a role model to other dealership employees.
- Be able to handle customer complaints quickly and courteously, demonstrating empathy, a positive attitude, and our commitment to “making things right”.

**4) **Other Duties**
- As assigned.

**Commitments**
- Treat all employees and customers fairly, courteously, and with dignity.
- Be prompt and available for flexible scheduling.
- Meet or exceed service goals on a regular basis.
- Continually learn more about the products and services you offer. Attend training sessions to keep current with the industry and its trends.

**Qualifications & Job Requirements**
- Must have the ability to get along with a wide customer base.
- Excellent communication skills and demonstrated “customer service satisfaction” skills.
- Able to work effectively and courteously in the service department.
- Must provide own Tools and Tool Box for operation of service department.

**Working Conditions**
- Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
- Occasionally, exposed to exhaust fumes or other airborne particles.

**Job Types**: Full-time, Part-time, Permanent, Seasonal, Apprenticesh