General Manager

24 hours ago

Winnipeg, Canada ZAG Community of Businesses Full time

**ZAG Community of Businesses is the parent company to several home consumer services, specializing in excellent customer service experiences. Our portfolio includes renowned brands such as 1-800-GOT-JUNK?, You Move Me, and CertaPro Painters, among many others.**

1-800-GOT-JUNK? Is the world’s largest junk removal service, specializing in excellent customer service experiences. Our franchise in Winnipeg Metro is looking for a General Manager to help us continue to build a world-class brand.

**Position**:General Manager

**Schedule**:Full-Time, including some weekends

**Location**:Winnipeg, MB

**Compensation**:$56k/year + $10-15k/year bonus potential

**The General Manager will be directly responsible for the following goals, plans and key initiatives**:

- Work closely with the executive team to develop key company goals for operations, marketing, and profitability
- Exceed weekly, monthly and yearly revenue targets
- Manage the monthly P&L reports
- Lead a team of field crew members to achieve manageable goals set for them
- Work with field crew members a minimum of 2 days per week, as needed
- Oversee training and help to develop employee’s professional skills in areas such as sales, marketing, customer service, profitability, and safety
- Ensure high-quality execution, monitoring customer satisfaction, and proactively addressing any issues that arise
- Complete staffing tasks including recruiting, hiring, training, retention and staff scheduling
- Oversee relationships with customers, realtors, property managers and other service companies within the target markets to increase sales, measure the return/effectiveness of these activities
- Develop and execute monthly brand visibility and neighborhood marketing plans
- Maintain local commercial sales and business relationships throughout the region
- Maintain fleet, including inspections, regular maintenance, and required fixes in a cost-effective manner
- Maintain all information and operational details
- Complete administrative duties; payroll, expenses, invoicing, accounts receivable/payable
- Ensure compliance with all health and safety requirements
- Perform office responsibilities; purchasing of supplies and maintaining an organized workspace.
- Drive and continuously develop a positive culture among the field staff

**Requirements**:

- Relevant education and experience
- 2+ years experience in a senior leadership role conducting similar duties
- 2+ years experience in sales, marketing, administration, operations, and human resources
- 2+ years experience leading and motivating teams to achieve exceptional customer experiences
- A positive and uplifting attitude with strong multi-tasking and time management skills
- Strong desire to help others excel and meet weekly goals
- Active & Energetic; enjoys physical work, able to jump in and get your hands dirty, when needed
- Valid driver's license and a clean driving record

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