Assistant Customer Care Manager

_**Low Rise Residential - Assistant Customer Care Manager**_

**Location: Fergus, ON**

**Available Positions: 1**
- **The Company**_

Tribute Communities is an award-winning builder with over 40 years’ experience who has built more than 40,000 homes and condominium suites across the GTA.

Tribute has won many awards for our workmanship and dedication to service, but also for our business practices which were recognized with the Desjardins Award for Large Business from the Ontario Chamber of Commerce.
- **Job Brief**_

At Tribute Communities, we are totally committed to customer satisfaction. We are looking for an enthusiastic and hard-working Customer Care Manager for a full-time position. You will be part of a dynamic Customer Care team, ensuring that our new homeowners are completely satisfied from post-purchase through to post-warranty periods and that all Tarion Warranty Services are fulfilled.
- **What’s in it for you?**_

You will appreciate our comprehensive Health Care Benefits Plan, and other perks, such as, but not limited to: Work-Life Balance, Tuition Reimbursement, Corporate Partnership with GoodLife, Employee Assistant Program, and amazing Corporate Events.
- **What’s in it for us?**_
- **Position Responsibilities**_
- Assist the Customer Care Manager with administrative office work.
- Assist the Customer Care Manager with scheduling trades to address deficiencies from the PDI, 30 day and year-end Tarion Forms.
- Coordinating on-site service/warranty administration and database management of Tarion obligations with purchasers, construction, and trade partners from pre-delivery through to year-end warranty periods.
- Assist the Customer Care Manager Scheduling and Conducting Framing Walk Throughs and Pre-Delivery Inspections (PDI’s) with homeowners.
- Coordinate and follow up for service warranty issues.
- Communicates new home purchasers’ inquiries to appropriate trades and departments.
- Provide timely responses to the new home customer.
- Enters and completes work orders in QaPad and / or Builder Lynx.
- Able to track and follow up on work order completion and provide timely, accurate responses to Homeowners
- Schedule Service Technician.
- Schedule trades to address deficiencies from 1st and 2nd year performance audit.
- The desire to provide industry leading Customer Experience and consistently exceed customer expectations.
- Possesses a positive attitude with a strong focus on supporting team members.
- **Scheduling**_
- Full-time
- Monday to Thursday 7:30AM - 5:00PM
- Friday 7:30AM - 4:00PM
- **Required Skills and Experience**_
- 3+ years Customer Care experience required in Residential Low Rise
- Previous QaPAd and/or Builder Lynx experience preferred, must be a quick learner
- Must be knowledgeable in Tarion Construction Performance Guidelines and common elements Warranties.
- Proficiency in Microsoft programs with strong Excel skills
- Ability to deal with different types of clients
- Strong verbal and written communication skills
- Must be detail oriented, have strong organization skills, an excellent time management skills
- Tribute Communities will ensure special accommodations are made for persons with disabilities, as requested, during the selection process. Accessible formats of this document are available free upon request._

**Benefits**:

- Dental care
- Employee assistance program
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Fergus, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Care: 3 years (preferred)
- Low Rise Construction: 3 years (preferred)
- QaPad/Builder Lynx: 3 years (preferred)
- Tarion Construction Performance Guidelines: 3 years (preferred)

Work Location: In person