Parking Ambassador

**Job Description**:
**Parking Ambassador**

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**Competition Number**:24/244

**Posting Scope**:Internal / External

**Posted Date**:November 5, 2024

**Closing Date**:November 19, 2024, 4:30 PM PST

**Department**:Finance

**Posting Type**: Auxiliary

**Work schedule**:Monday to Sunday ( ongoing, casual)

**Salary**:$ 31.51 per hour, Pay Grade 3

**Job Code**:4424

**Employee Group**:This is a CUPE Local 50 position

**Number of Vacancies**:5

**POSITION FUNCTION**

Provide pro-active customer service and education on-street via foot, scooter or vehicle and enforce parking bylaws and regulations to ensure access and availability of on-street parking.

**KEY DUTIES**
- Positively represent the City of Victoria as an ambassador to downtown visitors and motorists
- Provide proactive customer service that supports members of the public, the City’s tourism and overall customer experience in ways that include providing directions or information about City services.
- Issue warnings and/or enforce parking regulations in a manner consistent with the City’s customer service focus through education or by issuing tickets when the member of public is unavailable to educate.
- Monitor pay parking spaces, parking meters, loading zones, limited time zones, short-term parking spaces on City Parkades, tow routes, passenger zones and residential parking based on complaints.
- Collect evidence of ticket infractions when issuing a ticket such as through taking relevant notes and photographs.
- Provide exceptional customer service when answering questions on topics ranging from parking policies to general inquiries in a professional manner.
- Address public complaints regarding illegally parked vehicles, educate public on how to use parking equipment and technology and offer alternative options for parking.
- Answer and respond to parking services phone inquiries regarding parking issues and concerns as required and in a courteous and timely manner.
- Identify, take photos within the community and communicate any issues to supervisor via handheld device such as identifying full garbage cans, vandalism or street cleaning issues.
- Report mechanical and maintenance requirements to supervisor as required.
- Relay information requested from various Departments to supervisor as required.
- Identify when a situation requires Bylaw and/or Police response, understand the importance of not engaging public when situations are escalating, and report escalating issues/interactions with public to supervisor.

Perform related duties where qualified.

**INDEPENDENCE**
- Work is assigned by supervisor and reviewed upon completion.
- Problems are referred to supervisor.

**WORKING CONDITIONS**

**Physical Effort**:

- Walk approximately 15 to 20 km per day OR ride scooter 50 to 100km per day OR drive a vehicle (continuous)
- Use handheld device (often)

**Mental Effort**:

- Deal with conflicts, negative comments and emotionally charged situations. (occasional)

**Visual/Auditory Effort**:

- Normal.

**Work Environment**:

- Exposure to verbally abusive members of the public (occasional)
- Work outside in all weather conditions (continuous)
- Work in close proximity to moving traffic (often)
- Exposure to odours from vehicles and recreational smoking products (occasional)
- Exposure to traffic related noise (frequent)

**KEY SKILLS AND ABILITIES**
- Knowledge and understanding of Victoria geography and neighbourhoods, the needs of downtown businesses and the importance of safe and effective parking services.
- Respond proactively to customers and customer complaints and respond in accordance with the Parking Ambassador customer service focus.
- Strong communication and customer service skills.
- Working level operation of current City of Victoria word processing and related specialty software.
- Ability to maintain accurate records.
- Ability to multi-task with a positive, outgoing attitude.
- Work safely.

**QUALIFICATIONS**

**Formal Education, Training and Occupational Certification**:

- Grade 10.
- Customer service training (30 hours)
- Current and valid Class 5 B.C. Driver's Licence

**Experience**:

- Not required or an equivalent combination of education and experience.

**OTHER**:
May be requested to substitute in a more senior position.