Business Analyst

**About Us**:
The Technical Standards and Safety Authority (TSSA) is deeply committed to safety and passionate about making Ontario a safer place to live, work, and play. Our unified team - what we proudly call ONE TSSA - works collaboratively to deliver better safety for our province.

TSSA is a not-for-profit regulator that has dedicated over 25 years of expertise and experience to the safety of Ontario. Mandated by the Government of Ontario, TSSA’s team of over 450 professionals works to enhance public safety across multiple sectors we regulate.

As an award-winning organization, TSSA firmly embeds safety in our culture and all aspects of our work. Fostering a strong safety culture has earned us the 5-Star Safety Cultures Award from _Canadian Occupational Safety_ magazine for three consecutive years (2022-2024).

As ONE TSSA we are guided by the following values in all we do:

- **Safety**: Be safety-focused at all times
- **Collaboration**: Work well with others
- **Accountability**: Take responsibility for our actions and deliver on our commitments
- **Integrity**: Conduct ourselves transparently using risk-informed evidence
- **Inclusion**: Embrace diversity through respectful leadership
- **Innovation**: Be forward-thinking, adaptable, and data-driven

Joining TSSA means becoming part of a team of experts from diverse fields, backgrounds, and cultures. It’s an opportunity to hone your skills, expand your knowledge, build a rewarding career, and realize your full potential

**Position Summary**:
The Business Analyst works with internal and external stakeholders to further define solutions and project vision for new opportunities for efficiencies and alignment with project goals. Work with IT Team and Subject Matter Experts to facilitate creation of solution architecture artifacts, participate in new process design, and contribute to solutions prototyping.

**This is a 1 year contract role.**

**Application Deadline**:May 22, 2025

**Responsibilities**:

- Develop a strong understanding of the business operations in a domain
- Prioritize and rank stakeholder requirements and progressively elaborate the ideal solution though different requirements gathering techniques
- Critically evaluate information gathered from multiple sources in order to reconcile conflicts
- Actively seek the identification of project issues and problems and manage or escalate as appropriate as lead, including troubleshooting financial data/reporting with Finance
- Produce various project documents and project deliverables including business requirements documents (functional and non-functional requirements)
- Identify business rules requirements and acceptance criteria
- Lead and collaborate on the development of Test Strategies and Plan(s) with business leads as required
- Conduct functional and full system testing of new systems and changes
- Partner with stakeholders to help drive user adoption of the solution
- Train client users as needed in CRM portal and other softwares
- Identify project implications at the system and department/organization level as well as interdependencies with other related projects
- Assist with the development of RFQ’s, RFP’s, statements of work, project charters, etc.
- Create presentations for senior management that clearly and concisely presents analysis and recommendations

**Job Qualifications**:

- University or College graduate in a related discipline or equivalent
- Business Analysis designation e.g. CBAP, CCBA and Project Management Professional (PMP) or PMI Professional are considered an asset
- Have a minimum of 5 years’ experience as a business analyst in full life cycle of systems: requirements definition, development, testing, training, problem resolution
- Exceptional analytical skills with a keen attention to detail; well versed in the decomposition and validation of business requirements
- Experience creating business requirements documents, process flow maps, cost-benefit analysis, and business cases
- Proven experience in preparing and executing comprehensive quality assurance and end user training plans in preparation for operational readiness
- Excellent interpersonal, collaboration, and negotiation skills with a proven ability to successfully deal with complex issues working within the context of cross-functional project teams
- Superior oral and written communication skills with expertise in translating complex technical concepts into clear and concise terms tailored to the audience
- Advanced skills in Microsoft Office including PowerPoint, Excel, Project and Visio are required
- Experience with Microsoft Dynamics 365 and Epicor would be an asset
- Ability to lead change through cross-functional teams or business unit projects

**Inclusion and Equal Opportunity Employment**: