Technical Support Specialist

PASSION.io helps people to make their dreams a reality by learning the skills from successful people. We call these successful people "Creators" and our mission is to empower these Creators to help millions of people by providing the platform to turn skills into mobile apps and we give them everything they need to run a successful online business from concept to monthly payout check. We are an international remote team with the majority of our business in the US. **As the Tech Support Specialist, you will spend most of your time interacting with customers and support representatives;** solving their technical questions, and helping them learn and grow, in order to empower them to get the best out of our software products. You will at the same time invest in our product and its underlying implementation and infrastructure to deeply understand how things work on the technical side in order to effectively recognize problems and solve the ones not requiring actual coding while you report and escalate bugs and issues that you can not solve yourself. **What you'll be working on** - Provide assistance to customers and members of our Customer Support team. - Troubleshoot and resolve issues in a timely manner - Handle customer inquiries and concerns via Zoom calls - Support CS team to deal with Apple and Google App Store Review Process - Share knowledge, broaden the awareness and common understanding in the company of how our customers interact with our products in close collaboration with the Product, Tech and CS team - Proactively suggest product improvements and escalate bugs or tech issues as they occur **Requirements**: **What you'll bring to the team** - You have 1+ Year working experience within a similar role in a SaaS environment - You have a technical aptitude or some coding experience or experience as a tier two technical support - Good understanding of business, environments, shared services to prioritize incidents - You are not a developer, but you understand how developers work and the tools they use and you understand the features of web and mobile platforms - You are ambitious and passionate about quality and you set a high standard for yourself and your colleagues and know how to introduce it as a practice - You have the Passion for excellence; not satisfied with the status quo and always thinking of ways to improve - You love to deeply understand amazing products and customer use cases - You are a natural problem solver, ever curious to learn and find workarounds Bonus Points - You have experience with Apple, Google App Stores and their app review processes **Benefits** **What we offer you** - Steep learning curve: Expect the steepest learning curve you have ever experienced - we are building a playground at passion.io to become the best version of ourselves. Meet and work with successful people worldwide to learn their success secrets. - Values-based company: Be part of an open, honest, creative, and results-driven environment where your opinion is highly valued. We want to change the world for the better by providing value to others. - High-growth environment: You will be part of a strongly growing company, with the opportunity to develop into a key contributor with crucial responsibilities. - Personal and professional development: You will tackle projects across departments and thereby gain an invaluable tool box for successfully tackling bigger and bigger challenges. - Autonomy / entrepreneurial work-style: You will only be measured by the results you produce and are in the driver's seat, with full flexibility. - Remoteness and flexibility: You will join our truly international remote team from over 15 nationalities and work from anywhere you wish