Internal Coordinator/jr. Service Advisor

2 weeks ago

Vaughan, Canada Zanchin Automotive Group Full time

**Internal Coordinator/Jr.Service Advisor**

**Responsibilities**:

- Greet all customers promptly.
- Oversees the coordination of the internal department with the service department opening and closing internal work orders.
- Prepares the “Get Ready” for new and used vehicles.
- Inspect each vehicle prior to customer delivery.
- Answer inbound calls with customer inquiries/appointment dates and times.
- Assist customers with requests for repair, service concerns and inspection.
- Obtain customer vehicle data, history and odometer reading.
- Manage the repair order process, approvals, labour estimates/authorization calls and follow-ups.
- Offer and arrange alternative transport for customers (Rental vehicle or shuttle), if necessary.
- Answer all technical repair work and price-related questions for customers.
- Resolve customer complaints courteously and promptly, or refer to Service Manager.
- Keep abreast of relevant changes in automobiles and dealership products.
- Maintain awareness of factory-recommended maintenance schedules.
- All other duties as assigned.

**Qualifications**:

- 1-3 years’ experience working in a dealership service environment.
- Must be willing to work evenings and Saturdays, as required.
- Maintain a pleasant telephone manner.
- Ability to work independently and within a team.
- A valid G Driver's License with a clean driving abstract.
- Advanced computer skills.
- Highly organized and attention to detail.
- Great personality, very outgoing and enjoys assisting customers.

**What We Offer**:

- Welcoming Culture
- Competitive Compensation
- Employee Group Benefits Package
- Employee Discounts on Products and Services
- Endless Opportunities for Growth

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