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Store Manager
2 weeks ago
The Store Manager is responsible for maintaining a positive environment, which provides fast, efficient, and friendly service ensuring a complete Brand Promise Experience for both our customers and crew members. Store Manager assist in training, customer service, product knowledge and education, encouraging safe work practices, and a demonstrated commitment to our Brand Promise
Role and Responsibilities:
- Establishes effective and positive communication amongst all crew members and management.
- Maintains a clean, organized and stocked store
- Performs POS duties, front and back of house functions including opening and closing procedures, coordinating with Management/Owner when need be.
- Executes and maintain schedules that reflect business needs while maintaining labour expense and ensuring that the store maintains customer service standards and crew members adhere to meal and break policy.
- Establish supply requirements and work with vendors to ensure sufficient stock levels are maintained.
- Conducts monthly inventory counts and maintains product levels.
- Ensures all cash handling procedures are upheld.
- Assists in planning and executing all sales promotions effectively and efficiently.
- Will provide guidance and actively set an example for crew members, ensuring that all Standard Operating Procedures are maintained and followed.
- Follows and directs crew members to follow store policies, procedures and adhere to merchandising and cleanliness standards.
- Promotes and practices safe work habits,
- Is the Role Model for outstanding service.
- Pro-active in solving customer problems and satisfying customers in various situations.
- Responds proactively to customer and store complaints.
- Ensures that all Crew Members support our Brand Promise by greeting and responding to all customers with fast, efficient, friendly and personalized service.
- Investigates and resolves customer incidents, documenting if necessary.
- Consistently monitors, coaches and encourages crew members to meet Booster Juice service standards.
Required Knowledge, Skills and Abilities
- Ability to act with a customer comes first attitude and deliver customer service that meets or exceeds customer expectations
- Ability to use discretion in providing direction to others
- Effective oral communication skills
- Knowledge of the retail environment
- Strong interpersonal skills
- Strong problem-solving skills
- Team-building skills
- Ability to work in a fast-paced and changing environment
- Ability to deliver exemplary customer service
- Ability to work as part of a team
Location: 3600 Dundas Street, Burlington, ON L7M 4B8
**Salary**: $18.00-$22.00 per hour
Additional pay:
- Overtime pay
- Tips
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime
