Front of House Manager

_**What’s An “Other Bird”?**_

The Other Bird is a hospitality family that currently includes _The Mule and Rapscallion & Co. _(Hamilton, ON), _Burro_ (Burlington, ON), _The Mule
- London_ and _Hunter & Co._ (London, ON), _The Mule_ - _Port Dover_ (Port Dover, ON), and the upcoming _The Mule Cambridge _(Cambridge, ON).

We are a young, growing, and fun-loving company that believes in providing amazing culinary and service experiences.
- **What's The Job??**_
- The Front-of-House (FOH) Manager works under the direction of the General Manager to ensure the daily success of The Burro front-of-house teams. The Front-of-House Manager is responsible for ensuring the Burro FOH restaurant is always welcoming, competently staffed, and is providing exceptional service to the hungry & thirsty masses of Burlington.
- **What Will I Be Doing??**_
- Ensure guests are given prompt, attentive and unobtrusive service at all times.
- Ensure proper front-of-house supervision at all times, and handle any and all complaints or issues that arise in a professional, helpful and friendly manner.
- Participate in the hiring of all FOH staff including bartenders, servers and support staff.
- Work with all FOH staff members to be constantly developing and improving, and assist with training and orientation of new team members.
- Assist with FOH scheduling, and monitor day-to-day FOH staffing levels, and effectively adjust labour accordingly.
- Ensure that policies and procedures are followed at all times, including health & safety and steps of service.
- Liaise with the General Manager and BOH Management to ensure effective cooperation and communication at all times.
- Take a proactive role in encouraging teamwork, cooperation, productivity and a positive attitude within the working environment.
- Be able to access and understand all functions of Silverware, 7Shifts, MarketMan, Pavement, & Google Workspace.
- Completing the daily Rec and Tip Pool during shift.
- Work as part of the FOH team in any position, including bartender, server or host, as needed.
- Assist with facilitating meetings such as regular staff meetings, disciplinary action meetings, annual and probationary reviews.
- Attend meetings, including Other Bird Managers meetings, Burro Managers meetings, and Burro front-line staff meetings.
- Be familiar with the management staff of all Other Bird outlets; collaborate on staffing, events and overall communication.
- Other tasks as assigned by the General Manager.
- **Who Am I??**_
- 5+ years Front-of-House restaurant experience with consistent experience in both bartending and serving is required.
- 2+ years Front-of-House restaurant management experience is preferred.
- Ontario Smart Serve certification is required.
- Having strong organizational skills and attention to detail is paramount.
- Excellent communication skills, both verbal and written.
- Must be able to delegate tasks effectively, and work in a fast paced environment with multiple interruptions.
- Must be able to work and lead effectively in a team environment.
- Most demonstrate honesty and integrity.
- Excellent interpersonal skills, and the ability to manage conflict calmly and effectively.
- Ability to manage conflict in a calm and effective manner.
- **How to Apply**:_

Talk soon

**Job Types**: Full-time, Permanent

**Salary**: $38,000.00-$45,000.00 per year

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

**Experience**:

- FOH restaurant management: 1 year (required)
- Restaurant: 5 years (required)

Licence/Certification:

- First Aid + CPR certification (preferred)
- Ontario Smart Serve certification (required)

Work Location: One location