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Ecommerce Manager

2 weeks ago

North Vancouver, Canada AspenClean Full time

AspenClean is a rapidly growing brand that makes the ordinary business of green cleaning extraordinary. We offer an award-winning line of premium and natural cleaning products.
We are undergoing a digital transformation by leveraging technology to drive customer and employee satisfaction.

**Who you are**
You are a Web Administrator well versed in Shopify, designing and developing, maintaining and troubleshooting websites. You thrive in IT space and have a keen interest in adopting cutting-edge technologies to business needs, and sorting out software issues.

**About the Role**
- Manage daily operations for AspenClean, including content management, product set-up, promotions, Shopify Apps and analytics
- Leverage website analytics, research and other data sources to understand performance and customer interaction, identifying opportunities for improvement
- Responsible for content management on Amazon marketplaces, including product content and brand store, keyword optimization, product titles, and setting up promotions
- Troubleshoot order issues in collaboration with supply chain and customer service teams
- Review weekly ecommerce performance. Keep all reporting and tracking up to date
- Develop and execute SEO strategy, working in collaboration with external agencies as needed
- Collaborate with marketing and creative team members to build and execute campaigns and sales
- Participate in development and refinement of site UX and website capabilities in alignment with growth strategies. Responsibilities may include research, briefings, design review, QA and UAT
- Maintain documentation relevant to website operations and processes
- Own the customer review program, identifying actionable improvements
- Support digital marketing and channel expansion efforts
- Be an integral part of the Aspen Clean Team.

**Key Requirements**
- 1-3 years of B2C or SAAS eCommerce experience
- Previous experience using Shopify, Amazon and or other ecommerce platforms on a daily basis
- Extensive experience briefing, reviewing and uploading website content and assets
- Understanding of key ecommerce KPIs and how to optimize for them
- Familiar with best practices for web content, conversion optimization, site hierarchy and organization, accessibility and site speed optimization
- Google analytics experience
- both analysis and set-up
- Experience with building and executing on SEO strategies
- Understanding of how to work with design and technical teams to build and operate websites
- Knowledge of agile development methodologies
- Understanding of ecommerce supply chain and fulfilment
- Knowledgeable of UAT best practices
- Highly organized with strong attention to detail
- Analytically driven, with proven success in translating data into insights and action
- You have strong communication skills and a track record of strong collaboration across teams
- Flexible and adaptable to rapidly changing business conditions and priorities

**What we offer**
- Competitive salary
- Performance-based bonus
- Other benefits: (sit/stand desks, free breakfast/lunch on site a few times a week, staff discounts on company products and services)
- Extended health & dental benefits
- Help with immigration/PR sponsorship
- Playing with our office dog Dusty

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Extended health care

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- North Vancouver, BC V7H 0A2: reliably commute or plan to relocate before starting work (required)