Customer Service

5 days ago

Montréal, Canada LASIK MD Full time

See if you are our next:
**SURGICAL COUNSELOR**

Working for LASIK MD (a partner of Vision Group) is to help improve people's eyesight. It is having the feeling of a mission accomplished and a job well done. It is seeing happiness in the eyes of patients and realizing that you have changed the way they see life. All of this can be achieved while having the opportunity to build a stable and rewarding career that meets your full potential.

**A look at your benefits**
- You receive a **quarterly bonus.**:

- You hold a **permanent full-time position**.
- You benefit from a **free LASIK surgery**, **3 weeks of vacation, 3 sick days & 1 wellness day.**:

- You benefit from **group insurance**, **telemedicine** & **RRSP match**.
- You work with experts in Ophthalmology & you can count yourself as a team member of one of Canada’s Best Managed Companies.

**Your tasks at a glance**
- You explain the pre-operative consent forms and paperwork clearly and accurately while ensuring excellent customer service.
- You respond to patient questions and concerns clearly and confidently while reassuring them and ensuring they understand the procedure.
- You explain the post-operative care steps and schedule accurately to the patient.
- You update the scheduling and patient file software after every appointment.
- You file charts and complete administrative tasks such as day-end and month-end reports as needed.
- You complete any other tasks requested by the Center Director or management team.

**A clear view of your assets**
- You have **excellent** communication skills, **verbal and written, in English **_et français également_**_._
- You are comfortable with computers & technology.
- You have an interest in the medical field and/or have a passion for delivering excellent customer service.
- You have a high level of empathy and emotional intelligence as well as customer orientation skills.
- You have excellent autonomy and organizational skills, and excellent judgment.
- You are available to work: Monday to Friday, 8am-4pm, Saturday 8am-4pm on rotation (1-2 per month).

**From our point of view**

We are committed to offering an inclusive work environment and to building a team of employees empowered by its diversity. Whatever your profile, we are above all looking for someone beyond the CV, since you can benefit from in-house training. Only your motivation and your desire to learn are part of our selection criteria.

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