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Customer Support Representative

2 weeks ago

Burlington, Canada Silver Linings HealthCare Inc. Full time

**Key Responsibilities**:

- Act as liaison between the funding agencies and the vendors and prescribing agents to ensure completeness of paperwork
- Process direct client payments
- Issue client billings
- Process third party billings (various payers)
- Maintain proper documentation for third party billing purposes
- Identify and action opportunities to improve client service
- Create / maintain client contacts and customer cards and validate information with customers as required
- Provide assistance in ensuring rental equipment is returned
- Prepare parts requests and conduct follow up as needed
- Prepare quotes as required for equipment under a funded program
- Other duties as assigned

**Skills**:

- Strong interpersonal and communication skills, both verbally and in writing, Bilingual (French/English) considered an asset
- Strong initiative and ability to work proficiently in a team environment as well as independently
- Ability to time manage, remain organized and prioritize work
- Enthusiastic and dependable and action oriented, with keen willingness to learn and improve on existing skill-set
- Commitment to deliver excellent internal and external customer service

**Qualifications**:

- Completion of Post
- Secondary Education in an Administrative or related field of study
- Minimum 3 years’ experience with administrative procedures and office duties
- Minimum 3 years’ in a customer service role
- Proficient with Microsoft Office - including Excel, Word and Outlook
- Proficient with ERP systems, Sage and Website Portal

**Job Types**: Full-time, Permanent

**Salary**: $35,000.00-$37,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Burlington, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 3 years (preferred)
- Healthcare: 5 years (preferred)