Sales Coordinator

3 days ago


Vaughan, Canada SpringHill Suites by Marriott Toronto Vaughan Full time

Job Overview

Performs general clerical and administrative duties to fulfill the needs of the Sales Department.

**Responsibilities**:

- Handle all administrative functions of the Hotel sales office. (i.e. contract preparation, filing, answering phone calls and inquiries, complete departmental monthly reports, V.I.P. form preparation, showroom co-ordination, distribution of agreements, manage office supplies, etc.)
- Respond to client calls and special requests and obtain final details, dates, times, and hotel room and meeting room requirements. Regularly follow-up with clients and maintain accurate and updated information.
- Resolve requests and/or complaints to the satisfaction of the guest; inform supervisor of major problems, complaints, disturbances or dissatisfied clients.
- Key Amadeus SalesForce operator-assists with reporting, updates, merge agreements, entering turned down business, etc.
- Prepare site - information sheet for meetings, show rooms, signs
- Prepare sales kits and maintain collateral supplies
- Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling.
- Handle walk-in inquiries; Direct sales inquiries to the appropriate sales manager
- Maintain and co-ordinate sales programs
- Create and distribute area events monthly calendar
- Assist in preparation of BEO distribution. Filing, Internal meetings and other supportive duties.
- Assist Sales managers in organizing client events. May coordinate outside vendor service’s needs (floral displays, audio/visual, etc.) where appropriate. Regularly follow-up to ensure set-up requirements meet client needs.
- Perform other duties as assigned (guest room tours, property tours, special guest requests, maintaining calendars, etc.)

QUALIFICATIONS AND REQUIREMENTS

High School diploma or equivalent plus 1-year experience in a hotel. Some College preferred. Must speak fluent English.
- Strong oral and written communication skills
- Friendly and hospitality focused
- Attention to detail
- Planning and organizational abilities
- Computer Skills
- Ability to work under pressure in a fast paced, stressful environment

This job requires ability to perform the following:

- Frequently standing up and moving around the hotel
- Carrying or lifting items weighing up to 25 pounds
- Communicating with customers, employees, and third parties
- Handling objects, products and computer equipment

Other:

- Communication skills are utilized a significant amount of time when interacting with clients and guests.
- Planning and organizational skills.
- Reading and writing abilities.
- Basic math skills are used frequently.


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