Cannabis Store Manager

**Company description**

Welcome to Toke House, a boutique, hand picked, Recreational Cannabis Store based in Northwestern Ontario We offer a modern and welcoming environment that is based around customer first mentality. Our store experience differs from the mainstream, as we are a locally owned, father son business.

**Job description**

This is an open call/invitation for qualified applicants to express their interest in joining the **Dryden** Toke House crew Our crew members are as unique as the people we serve, dedicated to delivering a world-class retail store experience where compassion, professionalism, energy, knowledge, and overall customer service ensures the type of shopping experience that encourages loyalty and keeps guests coming back.

**Key Duties & Responsibilities include but are not limited to**:

- Recruit, hire, onboard, train and develop enthusiastic Customer Experience/Sale Representatives who are passionate about supporting Toke House’s mission and vision
- Act as a role model who coaches, mentors and inspires their team; foster a progressive culture and facilitate activities that will build and enhance teamwork and retention
- Establish a strong sales and customer service culture with an accountability for operating standards and a drive to increase financial performance
- Complete quarterly performance evaluations for all employees
- Create and adjust scheduling according to sales performance and overall store traffic
- Manage store schedule to ensure best possible coverage of floor and non-customer facing staff while minimizing labour expense
- Schedule sales training and product knowledge sessions for staff on an ongoing basis
- Ensure POS transactions and end of day cash reconciliation is accurate and follow-up and any discrepancies
- Responsible for weekly OCS order reviewing and receiving/inventory

**Sales Associate Support**:

- Help hire great people, supervise and manage employees and ensure all employees have a valid Cannsell license
- Motivate and inspire team members to be positive, friendly, knowledgeable, and hardworking
- Coach team members and provide positive and constructive feedback so that they grow professionally
- Train all team members on work procedures and policies so that everyone understands what's required to do a great job
- Maintain written SOPs as changes to policy and/or regulations occur and ensure compliance among team
- Assist in building a weekly staff schedule that complies with labor policies
- Be accessible and extremely responsive to all team member's questions, suggestions, and concerns and help resolve any team member conflicts
- Lead by example and work with staff to deal with any circumstances that may arise in a high volume retail store

**Regulatory Adherence**:

- Comply with all OH&S (Occupational, Health, and Safety) policies and procedures
- Support and promote Toke House’s and OGLC’s (Ontario Gaming and Liquor Commission) social responsibility programs
- Comply with Toke House’s policies, standard operating procedures, and practices
- Ensure that all Cannabis is secure at all times
- Ensure all IT systems and camera system are working correctly

**Daily Store Operations**:

- Maintain store compliance with all local, provincial and federal regulations, organize and communicate all required reporting, paperwork, and tracking system recording as needed
- Assist AGCO/OCS with inventory, sales, and compliance audits
- Perform all daily opening and closing procedures
- Implement and oversee security, reporting and cash management procedures related to opening and closing the store
- Ability to make schedules for staff and work on creating a sound work environment
- Be responsible for facility maintenance and troubleshooting as necessary including proper up-keep of the phone, utilities, technology, maintenance, repairs, stock, and supplies
- Ensure that the sales floor is adequately stocked at all times
- Keep track of all expiring products and promote sales as needed
- Coordinate with management and senior leadership to perform daily/monthly/yearly inventory audits and reconciliations
- Ensure all expired/damaged/returned product is logged and disposed of according to regulations
- Assist in receiving and ensuring that all wholesale deliveries are compliant and accurate compared to invoices, etc.
- Comply with all HR policies, including confidentiality and non-disclosures
- Maintain a clean and organized work environment

**Sales and Customer Service**:

- Own all customer feedback and provide customer complaint resolution in coordination with the head office procedures
- Provide complaint resolution to ensure satisfaction of all customers
- Utilize customer and team member feedback to readily implement changes to improve the customer experience
- Execute Cannabis selling strategies through collaboration with marketing related to incentives, displays, internal and external promotion
- Recommend future promotions and ways to i