Client Care Coordinator

Location - Thornhill, ON

For over 30 years, The Safehaven Project for Community Living has been providing exceptional care to children with developmental disabilities and complex care needs.

Our mission is to provide high-quality, family-centered, and community-based residential and respite care for individuals with complex care needs.

Safehaven serves individuals with disabilities and their families, through respite and residential programs at our Toronto, Etobicoke, North York, Woodbridge, Thornhill and Aurora facilities, as well as client homes.

**Our Future**

At Safehaven, we are constantly striving to better serve our clients and communities that need us most. That’s why we are currently exploring opportunities to expand our service offerings beyond children to include adults, developing programs and services to care for more medically complex individuals, and implementing innovative therapy and recreational programs for our existing and future clients.

In order for Safehaven to achieve our goals, we are looking for exceptional people with huge hearts who are motivated by positively impacting the lives of others and believe in our vision of creating a more inclusive world for people with complex care needs.

Whether you are working in one of our locations, or in a client’s home, you will have the opportunity to make a real difference and improve the lives of clients and their families in our communities. You will be part of an outstanding team that is so passionate about the work we do.

**Role Summary**:
The **Clinical Care Coordinator** role is a leadership role, providing oversight for the quality of care and safety for children with complex medical needs because of their disability at Safehaven. The individual in this role will be part of the 2:1 client ratio providing direct care as a frontline staff as well as acting as the site supervisor and support to the front line Safehaven staff for one of five (5) Safehaven locations across the GTA. Working within a client-family centred care model, the individual is accountable to ensuring continuity and coordination of care for residential and respite children and their families.

Reporting to the Director, Programs & Professional Practice (DPPP), the Clinical Care Coordinator works in a partnership with the DPPP, the education and leadership team to implement and sustain quality of care and service delivery, such as implementation of key organizational strategies, such as the achievement of Accreditation through Accreditation Canada, and alignment of goals with the Safehaven Strategic Planning.

**Responsibilities**

1. Ensures the effective operation of the residence by:

- Taking the lead role in all licensing and day-to-day location specific upkeep and maintenance, including cleanliness, invoicing, security, information technology, and all general needs to keep the location up and running;
- Conducts regular employee meetings, and maintains written/verbal communication to ensure staff are kept informed of leadership directives;
- Monitors general house expenditures/annual budget, inventory control, and petty cash;
- Maintains a preventative maintenance schedule to ensure all property defects/deficiencies are addressed in a timely manner;
2. The Client Care Coordinator role includes, but is not limited to:

- Directly supervises employees, including assessing recruitment needs, assignment of secondary employee duties, and maintains the proper staffing complement to ensure correct staffing ratio;
- Provides Performance Appraisals for all staff under the Client Care Coordinator’s direct supervision
- Provides a safe environment and demonstrates a positive health and safety attitude for staff; Ensures that employee receive health & safety training annually, safety standards and procedures
- Oversees employee development of client documents to meet the standards under the Ministry of Children Community and Social Services (MCCSS) and Quality Assurance Measurement (QAM)
- Provide any support possible to front-line staff who are caring for clients and their families.

3. Ensures that client’s basic needs are met within a safe, homelike environment by:

- Maintaining a safe environment, with appropriate attention to the health, nutrition and clothing of clients, overseeing proper maintenance and cleaning of the residence so that each client enjoys the right of privacy and the ability to retain personal items, and remains free from physical and emotional abuse;
- Assigns employees responsibilities in the development, monitoring and maintenance of programs for clients;
- Acts as an advocate on behalf of the clients;
- Leads all work with staff related to Ministry of Children Community and Social Services (MCCSS) and Quality Assurance Measurement (QAM) regulations to meet compliance and annual inspections. This includes but not limited to:

- Oversight and leading audits to ensure locations meet the criteria to pass annual pediatric and QAM inspec