Patient Portal Coordinator

5 days ago

Barrie, Canada Royal Victoria Regional Health Centre Full time

**Job Description**:
The Patient Portal is an essential component of the patient's healthcare journey, supporting patients with access and self-management of their own health information. The **Patient Portal Coordinator** role is an integral role that links patients to their record with a focus on providing digital literacy support. The coordinator facilitates the development of patient education materials and supports the production of online and in-person learning modules.

Qualifications / Requirements:

- Undergraduate degree in a health-related field or equivalent combination of education/experience related to health information;
- Experience navigating the MEDITECH Expanse Patient Portal an asset;
- Minimum 3-5 years practical and related experience in a hospital setting;
- Thorough knowledge of the Personal Health Information Protection Act (PHIPA) and the Public Hospital’s Act with respect to Release of Information;
- Certification with the Canadian Health Information Management Association (CHIMA) an asset;
- Fluency in French is an asset

Competencies:

- Proven ability to evaluate the severity of issues, recommend solutions and escalate where necessary
- Conflict resolution skills are an asset
- Excellent written and verbal communication skills and listening skills;
- Exceptional interpersonal skills required; knowledge of digital platforms will ensure success
- Knowledge of functionality and navigating personal devices (e.g. smartphones, tablets, computers)
- Demonstrated ability to independently identify issues, plan improvements, measure success and continue improvement
- Strong computer skills (Internet, Microsoft Word, Outlook, PowerPoint, Excel)
- Proven adaptability to varying roles and responsibilities as needs and priorities of the position evolve;
- Knowledge and experience working with those who have low digital literacy skills
- Demonstrated ability to build successful working relationships with all levels of staff
- Fluency in French is an asset

**Responsibilities**:

- Assists Patients with login and way finding of the Patient Portal
- Answers/Directs questions to proper authorities
- Monitors and reports on benefits, outcomes, and quality improvements measures
- Collaborates with Regional Privacy Office, Health Records, Registration and Clinical Application Specialists for accuracy and timely information input

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