Customer Service Associate

3 days ago


Brampton, Canada DRYTAC CANADA Full time

**Job Overview**

**Responsibilities**
- Provide accurate information regarding products and services.
- Analyze customer needs and recommend appropriate solutions.
- Handle complaints and resolve issues effectively while maintaining a positive attitude.
- Maintain detailed records of customer interactions and transactions through data entry.
- Collaborate with team members to improve overall customer satisfaction.
- Upsell products or services when appropriate to enhance customer experience.
- Stay informed about company policies, products, and promotions to provide accurate information.

**Skills**
- Excellent phone etiquette with strong verbal communication skills.
- Ability to analyze customer needs and provide tailored solutions.
- Knowledge of Microsoft products and Navision/Business Central
- Strong data entry skills with attention to detail for accurate record keeping.
- Bilingual or multilingual capabilities are an advantage in serving diverse customers.
- Previous experience in customer service is preferred but not required; a willingness to learn is essential.

Join our team as a Customer Service Representative and contribute to creating memorable experiences for our customers

**Job Types**: Full-time, Permanent

Pay: $40,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 2025-05-09
Expected start date: 2025-05-01



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