IT System Administrator

We truly believe that our continued success is a result of our employee contributions. Positive attitudes, exceptional customer service skills and working as a team is really what makes The Rimrock the most desired hospitality experience in the Canadian Rockies. We pride ourselves on welcoming each new employee onto our team and helping them develop skills and knowledge to further their careers. It is our mandate to promote from within and facilitate both personal and professional growth and development.

Scope

The System Administrator ensures that the Rimrock's technology infrastructure runs smoothly, securely, and efficiently. The System Administrator will be responsible for installing hardware and software, as well as participating in research and implementing IT systems to meet the evolving business needs of Rimrock. Collaborating with the Manager of IT, the System Administrator will actively resolve problems and issues related to end-user computers, devices, servers, and network systems.

**Responsibilities**:

- Administer servers, client computers, printers, network switches, firewalls, phones, company mobile devices, smartphones, and handle software deployment, security updates, and patches
- Provide Tier 1 and 2 user support for both Rimrock's end-users and hotel guests, including troubleshooting computers, mobile devices, and wireless/wired networks
- Assume primary responsibility for web security gateway/proxy/filter and ensure the security of all inbound and outbound web traffic
- Collaborate with end users, third-party software/hardware vendors, service providers, and the IT team to diagnose and resolve issues and problems
- Create, deactivate, remove, and manage the life-cycle of user accounts, profiles, roles, and permissions
- Maintain infrastructure devices by performing OS/Hardware/Virtual Machine upgrades, physical replacements, ensuring standards compliance, and conducting vulnerability research and mitigation
- Configure, optimize, fine-tune, and monitor operating system software and servers
- Manage infrastructure patching and firmware updates
- Guide employees through the problem-solving process
- Install, modify, and repair computer hardware and software
- Install computer peripherals for users
- Resolve technical problems related to Local Area Networks (LAN), Wide Area Networks (WAN), and other systems if necessary
- Maintain an inventory of all equipment, software, and software licenses
- Implement timely upgrades for workstation hardware and software as required
- Create and maintain training manuals
- Document internal procedures
- Report issues to the IT Manager for escalation
- Other IT Duties as assigned and as required

Physical Demands
- Significant sitting and use of a computer
- Frequent use of a telephone
- Frequent standing and walking
- Occasional lifting and carrying up to 20 pounds / 9 kg

**Qualifications**:

- Strong knowledge of networking protocols including and not limited to: TCP/IP, DHCP, SMTP, FTP, DNS, SMB, HTTP, HTTPS, VLAN, 802.11x (WiFi), L2/L3 networking, VPN
- Strong knowledge and experience with Microsoft technologies including: Windows Server, Active Directory, RDS, IIS, Exchange, Office Suites, and licensing structures
- Understanding of PCI-DSS, TV system and technology, IP/Analog phones and networking
- End-Point Security (Antivirus, Desktop Firewall)
- Experience and basic knowledge of web layout using HTML/CSS practices
- Excellent interpersonal skills and the ability to work collaboratively in a team environment
- Ability to effectively communicate with users of varying computer aptitudes, with a strong focus on customer service
- Possesses a high level of professionalism, organization, and communication skills
- Demonstrates the ability to work effectively in a fast-paced work environment, prioritize tasks, and follow through with assigned responsibilities with mínimal supervision
- A Bachelor's Degree or Diploma in Information Systems, Business, Communications, or a related field is required
- A minimum of 3 years of relevant technical experience is necessary
- Experience and knowledge of the following core hotel systems an asset: Opera Cloud Property Management System, Salesforce Sales & Event Management, Alice Hotel Operations Software, Micros Res POS System, Avaya IP Office, DiVoice, Genesis Call Accounting, Alice, Milano Spa Management, Telus Optik TV, Ubiquity Unifi Systems, Visionline Keylock System, InnControl 5, Meraki WiFi, 3C/Planet Payment System

Thank you for your interest in joining our team We share in your excitement to live and work in the Canadian Rockies.

You can learn more about what to expect as a Rimrock employee here.