Network Analyst I
3 days ago
A little about us
What we do at Shaw matters - in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences. Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our Fast LTE and Fibre+ networks.
At Shaw we say we’re brighter together, and we believe it’s the diverse mix of brilliant people here that really makes us shine. When you join our team, you’ll see we are so much more than just a company. Shaw connects you with limitless opportunity, an incredible culture, career development and a great benefits package. We are a friendly, collaborative group, and we have a lot of fun finding new ways to delight our customers.
Come dream bigger and brighter with Shaw.
The role
As a Network Analyst I you will be part of a dynamic team that is responsible for the Network Reliability & Assurance of Shaw’s Advanced Enterprise Solutions - Business customer services. You will be working collaboratively in a fast pace, high stress environment to adhere to established Service Level agreements for internal and external stake holders.
A typical day
This role is responsible for the restoration of services rising from fault situations, proactive monitoring of the Core network, and successful deployment/provisioning of network elements.
**Your key accountabilities**:
- Perform all technical and administrative tasks to ensure network availability is successfully maintained at its highest levels, via incident and problem resolution.
- Monitor Network 24/7 (The work shifts include days, nights, and weekends.)
- Restoration of services rising from fault situations
- Deployment and provisioning of network infrastructure elements as designed or as part of service restoration.
- Lead network incident management activities, ensuring restoration in line with established service level agreements.
- Coordinate escalations both internally and externally during outage and degraded events
- Develop, document, and communicate Network Operations best practices & standards.
- Provide reports on status, fault management and utilization of the network.
- Initiate vendors and troubleshoot with carriers as required.
- Promote and represent Shaw in a positive and professional manner.
Your skills/experience
- Post-secondary education in a computer related or networking discipline and/or 1+ year(s) experience in Network Support. A combination of education and network experience may be considered
- CCNA Required, (or should show progress in acquiring certification within 3-4 months)
- Strong knowledge of internet protocol, internet services (but not limited to) routing, switching, TCP/IP, MPLS, DWDM, SONET, BGP, and Ethernet
- Strong analytical and problem-solving skills.
- Dedicated to exceptional customer service and satisfaction, to our internal and external customers
- Ability to be creative, challenge and demonstrate initiative to generate improvements and foster positive outcomes.
Meet the team
- Reach out to Jean-Paul Desjardins (Supervisor, Network Reliability - Business) or Bradley Harper, for questions on the role and for any questions related to the team.
Other details
- This position requires the successful completion of a criminal and credit background check
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