Front Desk/room Attendant

**Lakeside Villa Resort Front Desk Agent/Room Attendant Job Description**

Lakeside Villa Resort, an upscale boutique motel nestled in the picturesque town of Penticton, is revolutionizing the motel experience into a luxury retreat. With our 16-unit all-suite offerings, we pride ourselves on setting the benchmark for cleanliness and guest service. As we gear up for the bustling summer season, we are on the lookout for a detail-oriented, motivated **Front Desk Agent/Room Attendant **(Extraordinaire) to elevate our guest's experience. This is a unique opportunity to join a passionate team dedicated to creating unforgettable memories for our guests.

**Key Responsibilities**:

- **Front Desk**:

- Deliver exceptional customer service, managing the check-in and check-out process for guest rooms and Nordic Sauna experience with a warm and welcoming demeanor.
- Handle guest concerns with empathy and efficiency, ensuring their stay is memorable for the right reasons.
- Create a engaging personable arrival & departure experience while providing a seamless experience for all guests.
- Allowing your personality to shine - happily & politely assist guest’s with making reservations, along with communicating to guests leading up to there arrival day with us.
- Maintain accurate records, including billing and reservations, to ensure smooth operations at the front desk.
- Serve as an Ambassador for Lakeside Villa, embodying our values and commitment to excellence in every interaction.
- **Housekeeping**:

- Perform thorough cleaning duties for guest rooms, public areas (including Nordic spa), ensuring the highest standards of cleanliness and hygiene.
- Adhere to departmental standards, consistently delivering professional, friendly, and engaging services.
- Promptly respond to guest requests for items such as extra towels and toiletries, enhancing their stay with personalized attention.
- Identify and report maintenance issues to maintain the pristine condition of our suites and facilities.
- Follow all safety and sanitation policies, ensuring a safe and welcoming environment for guests and colleagues.

**Opportunities for Growth**:

- This position starts on a seasonal basis with the potential to evolve into full-time hours during the high season, depending on business demands. This is an excellent opportunity for those looking to grow their career in hospitality, offering a pathway to increased responsibilities and professional development within our resort.

**Skills and Experience**:

- Minimum 2 years experience in a customer service role (customer/guest facing)
- Prior experience in housekeeping or a similar role is highly beneficial.
- High school education preferred; however, a combination of experience and education will be considered.
- Physical ability to perform tasks requiring lifting, pushing, and extended periods of standing and walking.
- Excellent multi-tasking skills and the ability to work in a fast-paced environment.
- Outstanding customer service skills and a genuine passion for creating a welcoming atmosphere.
- Proficiency in English, with strong verbal and written communication abilities.
- Flexibility to work a varied schedule, including evenings, weekends, and holidays.

**Why Join Lakeside Villa Resort?**
- Competitive wages & benefits, with opportunities for professional growth and advancement.
- A supportive, team-oriented work environment committed to excellence and continuous improvement.

Lakeside Villa Resort is an equal opportunity employer. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

**Job Types**: Full-time, Part-time, Seasonal
Contract length: 6 months

**Salary**: $19.00-$21.00 per hour

Expected hours: 20 - 32 per week

**Benefits**:

- Flexible schedule

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Morning shift

Supplemental pay types:

- Tips

**Experience**:

- Customer service: 2 years (preferred)

**Language**:

- English (preferred)

Work Location: In person