Supervisor - Administration

Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work. Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people’s careers.
Come and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, a DC Pension Plan and savings match plan. If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.
**Job Title**: Supervisor, Administration
**Reporting To**: Manager, Administration
**Department**: Commercial Services
**Location**: High Meadow, ON
Job Summary
The primary objective of this role is to provide comprehensive administrative support to the clerical team, ensuring the timely and accurate processing of all documentation in alignment with monthly deadlines. This position also offers cross-functional support to the management, sales, service, and installation teams.
Key Responsibilities
- Assist in the preparation and processing of sales and rental contracts
- Support the reconciliation of sales, rental, and field service invoices
- Facilitate the processing of field service work orders
- Assist in identifying and correcting field-related discrepancies
- Process Commercial Protection Plan and Preventative Maintenance contracts
- Generate manual invoices for the Preventative Maintenance Program
- Manage accounts receivable related to manual invoicing for the Preventative Maintenance Program
- Manage accounts receivable related to manual invoicing for Direct Sales
- Ensure accuracy and currency of on-call staff listings
- Serve as a central communication liaison for field and sales personnel
- Address and escalate issues as required
- Provide payroll support to the Administration Manager
- Administer the monthly rebate program
- Report technician incentive (spiff) data to Field Managers for processing
- Contribute to special projects as assigned
- Deliver training and support to district administrative clerks
- Support key commercial and property management accounts
- Duties as assigned

**Qualifications**:

- Customer focused with excellent interpersonal skills
- Ability to effectively use IFS PSO Workbench, IFS Cloud, GERS, Clarify, Sales Force, Billing Systems, Microsoft Access & MS Office
- Ability to effectively support the administrative team to resolve customer complaints to the satisfaction of both customer and the company.
- Capable of working well under pressure and understanding business processes
- Proven decision-making skills
- Ability to work in a fast-paced, pressure filled, team environment
- Strong organizational skills
- Capable of doing financial analysis to rectify variances

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.