Bilingual Donor Care Coordinator

Bilingual Donor Care Coordinator

This position is covered under CUPE Bargaining Unit

Save the Children believes every child has the right to a future. In Canada and around the world, we do whatever it takes - every day and in times of crisis - to support children to fulfill their rights to a healthy start in life, the opportunity to learn, and protection from harm. With over 100 years of experience, Save the Children is the world’s first and leading independent children’s organization - transforming lives and the future we share.

THE IMPACT YOU WILL MAKE:
Responsibilities include (but are not limited to):

- Handle inbound and outbound donor communications across all channels, including those from English and French-speaking donors and members of the public.
- Ensure timely delivery of donor communications (receipts, welcome packs, thank you calls).
- Support in the delivery of all donor care and stewardship of gifts related to Major Gifts, Corporate, Estate, and Planned Giving portfolios.
- Deliver tax receipting and donor acknowledgments in line with best practices and ensure compliance with CRA regulations.
- Oversee all donor fulfilment and acknowledgments according to the requirements of individual fundraising campaigns, channels and activities.
- Play a leading role in donor retention and winback activities, including the donor cancellation and re-engagement processes.
- Responsible for handling all inquiries received from French-speaking donors and non-donors, including English to French translation of donor materials and annual update of donor communications.
- Process donations and returned mail accurately and in a timely manner.
- Data entry, including creating new records and updating existing records in the CRM.
- Support in the processing of gifts related to Major Gifts, Corporate, Estate, and Planned Giving portfolios.
- Support vendor file processing (e.g. donations made via 3rd party, F2F or telemarketing).
- Provide regular updates to Resource Development colleagues and other internal stakeholders, on key Donor Care activities and results.
- Support the annual audit and requests for information.

Qualifications include (but are not limited to):

- Bilingual fluency in both written and spoken French and English is required.
- Demonstrated proficiency in translating English to French communications in a professional setting, and/or writing and editing bilingual communications.
- A minimum of 1-3 years of relevant work experience in customer or donor care; experience working in a fundraising and/or not-for-profit environment strongly preferred.
- Experience in International Development, Non-Governmental Organization (NGO/INGO), or other not-for-profit sectors is preferred.
- Knowledge of CRM and fundraising software and databases is preferred.
- Proven knowledge of fundraising, donor stewardship, and donor relations best practices.
- Good communication, interpersonal, and teamwork skills for diverse audiences to build strong working relationships across cultural and organizational settings, both internally and externally.
- Displays analytical and problem-solving skills to support initiatives with demonstrated adaptability to support change management for successful task implementation.
- Considers organizational strategy and thinks creatively to support innovative initiatives and collaborations that deliver benefits for the children and families we serve.
- Ability to work some evenings and weekends as required.

WHAT WE OFFER

This position salary range between $54,225.91 - $70,230.08 CAD depending on skills and experience. In addition to this, our employees will have the following package of additional benefits:

- Comprehensive benefits package for you and your dependents available in three months after employment.
- Coordinated benefits for your partner paid by Save the Children Canada.
- Hybrid workplace, and flexible work hours to support employee wellbeing and productivity.
- Confidential Employee Assistance Program services available to you and your dependents from your first day of employment.
- Discounted rate for a GoodLife membership.
- Organization-wide membership with Headspace.
- 3 weeks of annual leave.
- In addition to annual leave, we offer a December 25 - January 1 office closure (SAVE Days) so we can all recharge simultaneously.
- Paid 5-day-personal days.
- Paid 1-day-float days.
- Paid 10-day-sick leave.
- Parental leave top-up.
- Employer contributions to group pension plan.
- Learning and development opportunities and specialized training.

HOW TO APPLY?

It is our individual and collective responsibility to ensure all children are protected from deliberate or unintentional acts that lead to the risk of, or actual, harm caused by our employees. Each employee shall be aware that there may be additional vulnerabilities facing children associated with their age, socio-economic background, disability, gender, racial heritage, religious belief, identity, sexual orientati