Technical Writer
1 day ago
**Technical Writer/Queue Manager/Support**
**Montreal, QC**
**Long Term**
To assist with projects involving user experience and desktop integration within the environment including documenting and remediating/escalating any issues encountered. Must be able to work both solo and with colleagues/groups. Interfacing and engaging with engineering and support teams and peers to create solutions using existing technology.
**Responsibilities**:
Technical planning and execution of technology deployments for ongoing projects. Dissemination of knowledge, procedures and documentation for products and projects. Analyze project data with Microsoft Excel and other internal tools. Gather and parse data to create reports and metrics. Documenting processes and knowledge articles for other support teams. Ability to create step by step instructions aimed at end users. Able to manage a list of issues and drive to closure.
**Required Skills**:
**Knowledge & Experience**:
Reporting Tools (Power BI, Tableau, etc.) SharePoint Web Design - HTML/CSS/JavaScript Jive Service Now PowerShell
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