Learning & Development Specialist

5 days ago

Calgary, Canada Brokerlink Inc. Full time

Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present.

We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.

We want to invest in you Your success is our success and our purpose of “we’re here to help people” is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements

We are looking for a **Learning and Development Specialist**to join BrokerLink and work out of our **Alberta**region **on a Permanent FT Basis**.

As a learning and Development Specialist your role will entail the Training of employees in one or more disciplines. You will primarily work within our programs & projects discipline and be integral in implementing a ROI framework, supporting technology training, and coordinating onboarding. In addition, you will also be tasked with preparing and supporting new employees in delivering exceptional customer service increasing individual productivity and building various skills and competencies by aligning the training with current strategic objectives.

**As part of our employee promise, here are some of the many perks of working with us**:

- Flexible health and dental insurance benefits package
- Personal Spending amount to invest in your healthy lifestyle
- RRSP - Registered Retirement Savings Plan with Company matching
- ESPP - Employee Share Purchase Plan (TSX:IFC) program with matching aspect
- ‘Dress for your day’, dress according to your daily schedule
- Competitive compensation package with bonus aspect
- Employee discount program, including Apple, Bell, Rogers and more
- Paid Time Off in the form of: Personal days, Volunteer days, Exam/Study Time, Jury Duty and starting at 3 weeks of vacation per year
- Working for an employer who is regularly recognized as one of Canada’s best employers such as Kincentric 2024

**What the Role Entails**:

- At an advanced level, educates employees through multiple L & D Disciplines.
- Being a Subject Matter Expert on all insurance matters to help onboard new employees through facilitation of our training program.
- Ongoing administrative management on existing and completed training courses and programs. Supports colleagues in developing these skills.
- Providing feedback on the effectiveness of the program by identifying solutions to fill training gaps locally, regionally, and nationally.
- Ability to mentor other Learning & Development Specialists.
- Performs other duties as needed.

**If you feel you have the equivalent skills, please apply**
- Continuing education related to primary discipline
- CAIB 1, 2 & 3 or 5 CIP courses
- Strong customer service
- Attention to detail
- Advanced Communication
- Solutions drive customer focus
- Facilitation and teaching abilities

We thank all applicants for their interest, but only those selected for an interview will be contacted.

LI-KW1

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