Guest Service Agent

**Guest Services Agent - Hilton Garden Inn Toronto Airport**

We are currently looking for a **Full - Time** **Guest Services Agent** The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as providing them with exceptional service.

**What We Offer**
- Work with a reputable brand and become part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)
- Work with a team who bring great energy to all they do and keep things comfortable
- Meet guests from around the world in a fast-paced, forward-thinking space
- Annual Scholarship Opportunities (for you and your kids)
- Annual Wellness Credit
- Donation Matching Program
- Volunteer Hour Rewards
- Team Member Referral Program
- Leadership Development across our portfolio of properties
- Team Building Events
- Culture of Recognition
- Hotel Stay Discounts

**Your Role**

Reporting to the Front Office Manager, you’ll:

- Provide warm, friendly service to all guests and team members, ensuring a welcoming and professional environment at all times.
- Manage check-in and check-out procedures, interact with guests professionally, and accommodate special requests whenever possible.
- Create, modify, and cancel reservations as needed, ensuring accuracy and attention to guest preferences.
- Answer and direct incoming calls in a timely and courteous manner, maintaining proper operation of front desk telephones.
- Handle guest inquiries and complaints, providing information on hotel services, local attractions, and resolving issues promptly to ensure guest satisfaction.

**What We are Looking for...**
- Customer Service experience, preferably in a Hotel Front Desk position;
- Excellent written and verbal communication skills are essential;
- Computer literate in Word and Excel. Maestro's or Opera experience is an asset;
- Results-oriented with the ability to be flexible and work well in a busy and demanding environment;
- A self-motivated individual with the ability to problem solve, initiate action, and complete projects in a timely manner with mínimal supervision;
- Must be friendly, energetic, enthusiastic, and self-motivated, with a professional appearance;
- Available to work days, evenings, weekends, and/or holidays as required;
- Must be legally authorized to work in Canada.

**Hilton Garden Inn Toronto Airport**

The Hilton Garden Inn Toronto Airport was built “green” from the ground up and is the first hotel in Canada to be accredited with LEED certification. Located close to a large number of businesses, this Toronto Airport hotel in Mississauga, Ontario, boasts a diverse selection of versatile meeting space. Restaurants, shopping, major attractions and sporting facilities are just a short drive from the Hilton Garden Inn. Our hotel offers large range of facilities: the cozy Pavilion Lounge and the tranquil terrace; the fitness center and the indoor, heated pool; free 24-hour shuttle service and complimentary WiFi. The Hilton Garden Inn Toronto Airport was awarded 4 Green Keys by the Hotel Association of Canada and proud to ensure our guests stay is a success

**What’s Your Next Move?**

If you’re ready to step inside a space that’s upbeat and vibrant, and help others do the same, join us

**About Us**

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S., and ranges from internationally branded full and select service hotels to independent and boutique hotels.

At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, Recognition.

As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention.

Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional
- The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. _
- The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status or any other characteris