General Manager

2 weeks ago

Greely, Canada Beds for Tails Kennels Full time

**Job Summary**

Do you love pets and have proven leadership experience? Beds for Tails Kennels is seeking a **hands-on General Manager** to lead daily operations at our busy dog & cat boarding and daycare facility (plus our seasonal dock diving pool).

In this role, you’ll:

- Lead and inspire a team of 18-20 staff
- Oversee pet care, customer service, and smooth daily operations
- Ensure safety, cleanliness, and an exceptional guest experience
- Jump in where needed — from staff coaching to helping on the floor

**Perks**: competitive salary + gratuities, 3 weeks vacation, benefits allowance, and free daycare/boarding for your pet.

**About the Role**

The **General Manager** oversees all aspects of day-to-day operations at Beds for Tails Kennels, ensuring our mission of providing the best pet care and customer service. This is a hands-on leadership role where you’ll manage staff, support clients, and make sure our guests (dogs & cats) are happy, healthy, and safe.

Note: Personal transportation is required as there is no public transit access.

**Key Responsibilities**
- Lead, supervise, and motivate a team of 18-20 staff (including an Assistant Manager)
- Oversee daily operations: daycare, boarding, dock diving, and client services
- Ensure top standards of pet safety, health, and cleanliness
- Manage scheduling, reservations, payroll preparations, and administrative tasks and reporting
- Provide proactive customer service and resolve client concerns
- Support HR functions: hiring, training, coaching, and performance reviews
- Contribute to social media content and community engagement
- Step in when needed for hands-on kennel work (feeding, cleaning, front desk, etc.)

**What We’re Looking For**
- Proven **management/supervisory background** (service based industry preferred)
- Excellent leadership, communication, and problem-solving skills
- Strong organizational skills and comfort with technology (Google Drive, POS systems)
- Ability to work flexible hours, including weekends and holidays.
- Able to lift up to 40 lbs, work on your feet, and handle outdoor work in all weather
- Flexible, proactive, and ready to jump in where needed

**Compensation & Perks**
- **Salary**: Starting $50,000/year + share of gratuities
- **Vacation**: 3 weeks paid (excluding peak holiday periods)
- **Personal/Sick Days**: 5 per year
- **Benefits Allowance**: $150/month toward a personal benefits plan
- **Perks**: Complimentary daycare & boarding for your pet
- Supportive, positive workplace — plus you get to be around dogs every day

**Schedule**
- 40 hours/week, 5 days (including rotating weekends)
- General shift: 8 hour shift will rotate during hours of operation between 7:00 am and 8:00 pm
- On-call rotation: one week per month

**How to Apply**

If you’re a motivated leader who loves animals and thrives in a fast-paced environment, we’d love to hear from you.

Pay: From $50,000.00 per year

**Benefits**:

- Casual dress
- On-site parking
- Paid time off

Work Location: In person

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