Customer Care Representative

1 week ago

Vaughan, Canada Precise Parklink Full time

**Company Description**:
As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence. We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations.

**Job Summary**:
**Location**: Vaughan, Ontario

**Employment**: Full-time (Monday-Friday)

**Compensation**: Hourly

**Job Responsibilities and Duties**:

- Interact and assist customers via intercom or telephone.
- Identify emergency and non-emergency situations on site.
- Remotely access Parking control system to troubleshoot and provide level-1 customer support.
- Manage incidents from logging, triaging, routing and escalation of open incidents using incident management software.
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as assigned

**Attributes**:

- Demonstrated ability to solve complex problems
- Excellent technical communication skills: ability to explain complex solutions and processes clearly to others
- Collaborative and demonstrates strong interpersonal skills
- Self-managed while accurately following instructions
- Ability to multitask effectively and stay positive and professional under a high-pressure, fast-paced environment.

**Qualifications**:

- Strong computer skills, must have experience with Windows; Microsoft Office Outlook, Excel, Word,
- Must have excellent communication skills
- Fluent in English
- Excellent customer service skills.
- Ability to operate independently as well as in a team.

**Hiring Contact**:
Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process.

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