Call Center Agent

24 hours ago

Toronto, Canada SmartStop Self Storage Full time

**_Think Outside the Box_**

A company that embraces CHANGE while enhancing EVERYONE’S journey.

Starting at $17.00 - $18.00/hour depending on experience + Bonus

This position is 100% remote - must live in Toronto.

**Call Center Agent Job Summary**

The SmartStop Call Center Agents receive inbound sales calls from customers and assist them by making appropriate recommendations for their storage needs, answering their questions and taking payments. Call Center Agents also make outbound calls to follow up on inquiries and rental reservations.

**Essential Job Functions and Responsibilities**
- Receive inbound sales calls from customers; understand their storage needs and recommend an appropriate storage unit.
- Ability to overcome any objections in order to obtain a reservation for a storage unit or rent the unit over the phone.
- Work with existing customers by answering questions, taking payments and resolving concerns.
- Make outbound calls to follow up on rental reservations.
- Meet personal/team qualitative and quantitative targets.
- Perform duties assigned by Supervisor(s).

**Qualifications**
- Customer centric.
- Sales driven with a can-do attitude.
- Good computer skills.
- Ability to build relationships, (both internal and external).
- Good problem solving abilities.
- Multi-tasking is a must.
- Ability to work weekends.

**Benefits**
- Monthly Bonus Incentive Plan
- Health insurance including medical, dental and vision
- Life and Disability Insurances
- Paid Time Off & Paid Holidays
- Work from home

**About SmartStop Self Storage**

Strategic Storage PM Canada, ULC, DBA SmartStop® Self Storage, is a diversified real estate company in the self-storage industry, operating in the US and Canada. In addition, SmartStop was recently awarded Newsweek’s Best Customer Service 2021 & 2022 among Storage Center companies.

**Diversity**

SmartStop® Self Storage, is committed to diversity, equity and inclusion. We believe in fostering an environment of inclusion, and seek contributors from all backgrounds to join our dynamic team.

**_Lead Together_

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